Investigating Airbnb listings’ amenities relative to hotels

Meng, Yu; Cheng, Mingming; Yu, Zhicheng; Tan, Jie; Li, Zhiyong

doi:10.1080/13683500.2020.1733497

Cited by 54 publications

(22 citation statements)

References 51 publications

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“…After analyzing the attributes of hotels and P2P facilities in Shanghai, this study found that these two accommodation types generally differ, which suggests that they are not close substitutes. This finding is broadly in line with previous results focusing on other markets (Yu et al , 2020). Therefore, substitutability between hotels and P2P facilities seems to be relatively independent of the country's specifics.…”

Section: Discussionsupporting

confidence: 93%

“…Another contribution lies in modifying IPA by separating the observable characteristics from the subjective evaluation of these characteristics by travelers. The approach is in line with the study by Yu et al (2020), who focus on amenities rather than surveys. Prior studies relied primarily on traveler assessments of both performance and importance.…”

Section: Discussionmentioning

confidence: 82%

“…IPA represents a simple framework that allows us to address market segmentation in a more complex and direct way. The analysis can be extended further by incorporating a greater variety of traveler types with diverse preferences (McCleary et al , 1993) and by considering more accommodation characteristics (Yu et al , 2020).…”

Section: Discussionmentioning

confidence: 99%

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Substitutability of hotels and peer-to-peer accommodations in Shanghai

Hudík

2020

JHTI

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PurposeThis paper aims to determine to what extent hotels and peer-to-peer (P2P) facilities are substitutes for travelers. It then examines whether hotels target business travelers and P2P facilities target leisure travelers.Design/methodology/approachThe author collected characteristics of Shanghai hotels and P2P facilities from websites to determine on what basis the two accommodation types compete. The author then conducted a modified importance-performance analysis (IPA) to determine the relationship between accommodations' provision of these characteristics and their importance to Chinese business and leisure travelers.FindingsThe characteristics of hotels and P2P facilities systematically differ, and travelers perceive these differences as important. While the differences are significant across all price ranges, they are smaller for budget hotels than for high-end hotels. The modified IPA indicates that P2P facilities appeal more to leisure travelers than to business travelers. Yet hotels better satisfy the requirements of both types of travelers.Practical implicationsThe findings imply that P2P facilities can target lower- and middle-income vacationing families by charging lower prices. High-end hotels can compete by providing more diverse services and greater value to business travelers and higher-income leisure travelers. Budget hotels can reduce costs by not providing non-essential characteristics.Originality/valueThis paper contributes to the discussion of the competition between hotels and P2P facilities by focusing on the Shanghai market. It uses the modified IPA to derive implications for lodging market segmentation.

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Section: Discussionsupporting

confidence: 93%

Section: Discussionmentioning

confidence: 82%

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Substitutability of hotels and peer-to-peer accommodations in Shanghai

Hudík

2020

JHTI

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“…Hence, H1 was supported (refer Table 1). This is similar to findings by Tussyadiah & Zach (2015) and Yu et al (2020). Similarly, Jung et al, (2014) emphasized on technology on personal security, where some the Airbnb listings had provided a 'lock on bedroom door' and offer a 'safety card', thus offering safety and security to customers.…”

Section: Results Demographic Datasupporting

confidence: 77%

“…Adding to the household amenities are household facilities such refrigerator, the washer and dryer, comfortable beds and clean room are key advantages to Airbnb. Like hotels, a lock on the bedroom adds customers' confidence (Yu et al, 2020). Hotels alike, the main in-room technologies of Wi-Fi and the Internet are in Airbnb listings (Jung et al, 2014).…”

Section: Background Of Studymentioning

confidence: 99%

Domestics Customers’ Satisfaction towards Airbnb Provider

Daud¹,

Bete²,

Yussof³

et al. 2021

IJARBSS

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This study investigates factors contributing to Airbnb customers' satisfaction towards property hosts in terms of amenities provided and host-interaction. Airbnb provides personalized experiences and bring out the best of hospitality and to best of the researchers' knowledge, there is lack of empirical research on satisfaction between local customers and Airbnb hosts. Social media platform was used to distribute a 5-point Likert scale questionnaire, specifically to those who have experienced using Airbnb. A non-probability sampling of convenience and snow-balling method was utilised, and most respondents were leisure travellers. Gathered data were analysed using reliability test, descriptive analysis, Pearson correlation analysis and hypotheses analysis testing (regression). Results show that minimal law and regulations imposed by hosts; their helpfulness, friendliness and interaction through social media are among factors causing customer satisfaction. Meanwhile, in terms of amenities, a proper lock of each door is considered important, superseding the availability of Wi-Fi and the Internet. However, hypotheses show no significant relationship between hosts' interactions towards customers' satisfaction, while there is a significant relationship between amenities provided by the hosts towards customers' satisfaction. The information obtained is useful, especially when current travel bubble only allows domestic movement, and it is expected that Airbnb would be one domestic travellers' choice.

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