Investigating mobile wireless technology adoption: An extension of the technology acceptance model

Kim, Sang-Hyun; Garrison, Gary

doi:10.1007/s10796-008-9073-8

Cited by 246 publications

(167 citation statements)

References 42 publications

Supporting

Mentioning

128

Contrasting

Unclassified

Order By: Relevance

“…In line with the literature, we can further confirm that PEOU is posi tively related to PU (Lee and Park, 2008), PU is posi tively related to atti tude and intention (Kim and Garrison, 2009), and that attitude is positively related to intention (Zhang et al, 2012). However, the positive relationship between PEOU and attitude was not confirmed.…”

Section: Hypotheses Testingsupporting

confidence: 90%

“…Our study makes an important theoretical contribution to the research on technology acceptance (Davis, 1989;Davis et al, 1989) in general and to mobile technology acceptance literature in particular (Kim et al, 2007;Kim and Garrison, 2009;Lee and Park, 2008;Liang et al, 2007). Specifically we demonstrate that extending the TAM framework with perceived innovativeness, perceived risk, and perceived reachability, could better explain adoption behaviors.…”

Section: Discussionmentioning

confidence: 89%

“…PR thus provides sales people freedom in time and location that influence the acceptance of mobile CRM. Given these considerations, and the positive relationship between PR and BI (Kim and Garrison, 2009), PR emphasizes the potential value of mobile technology available to salespeople. These findings suggest that PR and BI are positively linked (H5).…”

Section: Perceived Reachabilitymentioning

confidence: 99%

See 2 more Smart Citations

Intention to use mobile customer relationship management systems

Karjaluoto

Töllinen

Pirttiniemi

et al. 2014

Industrial Management &Amp; Data Systems

View full text Add to dashboard Cite

Purpose – The purpose of this paper is to investigate the behavioral intentions of business-to-business (B2B) sales managers to use mobile customer relationship management (CRM) systems in the course of their day-to-day activities. Design/methodology/approach – An extended Technology Acceptance Model (TAM) of mobile CRM system adoption is developed and tested with data from 105 international sales managers representing five B2B companies. Findings – The study extends the TAM framework with three additional constructs derived from mobile technology and sales force automation literature, namely personal innovativeness in the domain of IT, perceived risk, and perceived reachability. The model demonstrates that personal innovativeness and perceived reachability have significant effects on the TAM framework. Research limitations/implications – The relatively small sample size limits the generalization of the results. Practical implications – Sales managers’ intention to adopt mobile CRM can be explained by the extended TAM framework. Understanding the key factors that influence intention to adopt a mobile CRM system will aid companies in implementing it among their sales force. Companies willing to foster adoption of a mobile CRM system among the sales force could focus on communicating the usefulness of using the system and benefits gained from enhanced reachability. Recruiting sales people with strong personal innovativeness is beneficial. Originality/value – This study responds the calls for studies on mobile platforms and on the use of mobile B2B applications in sales force management. It is among the first attempts to incorporate variables derived from mobile technology acceptance literature among the sales force into the TAM framework, to better explain acceptance of mobile CRM systems.

show abstract

Section: Hypotheses Testingsupporting

confidence: 90%

Section: Discussionmentioning

confidence: 89%

Section: Perceived Reachabilitymentioning

confidence: 99%

See 1 more Smart Citation

Intention to use mobile customer relationship management systems

Karjaluoto

Töllinen

Pirttiniemi

et al. 2014

Industrial Management &Amp; Data Systems

View full text Add to dashboard Cite

show abstract

“…The questions on PU have been selected according to the studies of Venkatesh and Davis (1996), (2000) and Venkatesh and Morris (2000). PEOU examined by questions selected according to Chen (2008), Chen and Chen (2009) and Kim and Garrison (2009).…”

Section: Methodsmentioning

confidence: 99%

Apple - Pay, Towards the Acceptance of German Customers

Fiedler¹

2015

ASS

View full text Add to dashboard Cite

This article is based on a study that aims to analyze factors influencing the acceptance of contactless payment devices by customers in Germany. Its purpose is to explain the influence of similar technologies, already in use towards the acceptance of contactless payment technology. Smartphones, especially the I-phone as one device of mobile technology, is offering a mobile payment procedure named Apple Pay. Contactless payment technologies are developing away from physically present credit card shaped plastic cards by an integration into mobile phone devices. Interviews in personal contact on petrol stations in Hamburg, Germany, have been conducted. Petrol stations are typically points of sale with a high rate of non-cash payments and customers have time to answer questions for an interview during refuting. 48 hours of interviews have been collected on two petrol stations in one of Germany's largest cities, interviewing typical business-customers on a Monday and private customers on the weekend. The technology acceptance model has been chosen to identify and explain the interaction in the customer's perception of new payment devices. The study reveals that the influence of information on the new payment process and possession of a customer loyalty card are critical variables in the customer acceptance of payment devices. Information about the new payment method proves to be the argument with strongest impact on the acceptance by customers. Besides these variables, perceived usefulness of the technology has been found as a significant factor in affecting the acceptance of contactless payment processes. Apples I-Phone with its current market penetration has the potential to provide a widespread and well known concept as basis for contactless payment technology.

show abstract

“…Cheong and Park, 2005;Kim and Garrison, 2009;Shin, 2007). These studies have in common that they reduce Internet adoption to the level of cognitive processes.…”

Section: Social Differentiation and Internet Usagementioning

confidence: 99%

Do the mobile-rich get richer? Internet use, travelling and social differentiations in Finland

Taipale

2014

New Media & Society

View full text Add to dashboard Cite

This article investigates the daily travelling practices that are related to mobile-only, fixed-only and combined mobile/fixed use of the Internet, and the social differentiations that are related to these three ways of accessing the Internet. Survey data (N = 612) collected from Finland in 2011 are analysed. The article shows that mobile-only Internet use is not associated with particularly diverse or frequent daily travelling practices, whereas combined mobile/fixed use is. Mobile-only Internet users are, in fact, in a relatively disadvantaged position -compared with other users, they are more typically unemployed and their household income is lower. The mobility of Internet access as such does not guarantee a safe social position in society. Mobile Internet use must be complemented with fixed use, which brings about more versatile and frequent travelling. The finding suggests that the 'mobile-rich get richer' when it comes to Internet use and daily travelling practices.

show abstract

Investigating mobile wireless technology adoption: An extension of the technology acceptance model

Cited by 246 publications

References 42 publications

Intention to use mobile customer relationship management systems

Intention to use mobile customer relationship management systems

Apple - Pay, Towards the Acceptance of German Customers

Do the mobile-rich get richer? Internet use, travelling and social differentiations in Finland

Contact Info

Product

Resources

About