Investigating Patient Trust in Doctors: A Cross-Sectional Survey of Out-Patient Departments in Fiji

Chandra, Swastika; Ward, Paul; Mohammadnezhad, Masoud

doi:10.1177/0272684x20967602

Cited by 7 publications

(4 citation statements)

References 36 publications

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“…Trust in doctors is relatively high in both age groups when compared to the under 65 age group, because they are more positive about doctors’ attitudes towards finding information online and less likely to search for information online when seeing a doctor. The higher general level of trust in doctors among older people is in line with the results of other international studies [ 36 – 38 ], indicating that the primary “source” or reference point for this age group is face-to-face contact with the doctor and that digital solutions are of secondary importance. The different levels of eHealth literacy may also play a role: the aforementioned study of older people in the US [ 33 ] highlights that fewer of those who preferred to rely on their doctor’s knowledge for medical decision making (38.3%) had high eHealth literacy than those who did not prefer to rely on their doctor’s knowledge (58.6%).…”

Section: Discussionsupporting

confidence: 86%

Older adults in the digital health era: insights on the digital health related knowledge, habits and attitudes of the 65 year and older population

Győrffy,

Boros,

Döbrössy

et al. 2023

BMC Geriatr

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Background The COVID-19 pandemic has increased internet use by older age groups to an unprecedented level in Hungary mirroring the general tendency in the total population. Nevertheless, international trends indicate that this group is less likely to use digital health technologies than younger ones. The aging population raises the question of successfully integrating elderly people into the digital health ecosystem. Our research aim is to investigate the digital health usage patterns and attitudes of the population aged 65 and over through a representative sample. Methods A national representative questionnaire survey was conducted by telephone (CATI), interviewing 1723 respondents. Within this sample we examined 428 people in the over-65 age group, 246 in the 65–74 age group and 182 in the over-75 age group. Predictors of demand for digital solutions were tested using binary logistic regression model. Results 50.8% of people aged 65–74 and 37.1. % of people aged 75 + use the internet for health-related purposes, mostly to access websites. 85% of respondents in 65–74 and 74% in 75 + age group have used more than one digital health device and around 70% of both age groups have a need for more than one digital solution. 90.2% (64–75 age group) and 85.7% (75 + age group) of respondents are familiar with e-prescription, 86.4% and 81.4% of them use it. 77.1% of 65–74-year-olds have heard of and nearly half 45.5% have used online appointment. More than half (52.7%) of the respondents in this age group have heard of and used electronic transmission of medical records and data. A similar proportion has heard about and used apps: 54.3% has heard of them, but only 17.3% has used them. The multivariate analyses emphasized that the need for digital solutions increases with the level of education and the more benefits one perceives in using digital solutions. Conclusion Our research has shown that the senior age group has measurable needs in the field of digital health, so helping them on this journey is in the interest of the whole health ecosystem. Their high level of interest is indicated by the fact that more than a fifth of older adults would like to have access to between 7 and 10 of the maximum number of digital devices available. The differences between the two age groups - with younger people being more open to digital solutions and using them more - and the fact that the under 65s are better adapted digitally in all respects, raises the possibility that the specific trends in digital health for older people may virtually disappear in 10 years’ time (when the under 65s now enter this age group).

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Section: Discussionsupporting

confidence: 86%

Older adults in the digital health era: insights on the digital health related knowledge, habits and attitudes of the 65 year and older population

Győrffy,

Boros,

Döbrössy

et al. 2023

BMC Geriatr

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“…and that he is aware of the duration, timing, and adequate interpretation provided to them by medical care providers in general [30]. He communicates verbally and nonverbally with the doctor by showing sympathy and acting politely, listening well, and with patients [1]. In the same direction, it was also defined as the extent to which the medical service provider actively listened to patients' concerns, and explained things in ways that could be understood and treated with kindness, appreciation, and respect [31].…”

Section: Factors Of Trust 221 Communicationmentioning

confidence: 99%

“…Trust represents the beating heart of the relationship between the medical provider and the patients and the basis and key to its overall success [1]. Related studies have shown that trust has many positive benefits among them, it helps to improve the adherence process and follow-up medical treatment and enhances the process of communication between them and continuity of care with the same doctor or medical provider [2].…”

Section: Introductionmentioning

confidence: 99%

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Salih¹,

Abed²,

Salih³

2022

PEN

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The target of the research to identify the trust factors represented by (communication, competence, Service Quality) and its impact on the satisfaction of patients private medical clinics in the city of Ramadi, and for the purpose of achieving research objectives and reaching answers to questions (study problem), the Researchersadopted the analytical descriptive approach, a questionnaire was designed as a key tool for collecting preliminary data, and using the method (method) random sample, distributed (384) questionnaire forms to patients reviewing private medical clinics in the city, Of these, 368 were recovered, of which 11 were not eligible (invalid), bringing the number of questionnaires valid for statistical analysis (357) to 357, i.e. a response rate (93%) of recovered questionnaires, and the data analysis and statistically processed by the program (SPSS.V.26) as well as the statistical program (AMOS.V.26) , the most prominent findings of the research were the existence of a correlation and a positive effect with statistical significance between the factors Trust and patient satisfaction In addition, the results showed that the level of Trust of patients through their factors in the private medical clinics researched was at a (medium) level, as the contact came first and then solved the Competence second and the Service Quality iii, as well as the level of patient satisfaction with the medical services provided by the clinics in general was (average), and in the light of those results the Researchersmade a set of recommendations that could help medical clinic staff to enhance and increase the level of Trust of patients with them and strengthen them which reflects positively on the satisfaction of the patients and the permanence and prosperity of their relationship.

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“…19 In addition, quantities of research have shown that physicians' verbal and non-verbal communication skills such as assurance of treatment, giving more information and showing caring behaviors (eg, displaying empathy and intent listening) are beneficial in establishing TIP. 12,20,21 However, studies using nationally representative data about TIP in China are still lacking. Most of the previous studies in China about TIP were based on some specific provinces, cities or even hospitals and their findings were mixed.…”

Section: Introductionmentioning

confidence: 99%

Unveiling Patient Trust in Physicians Across China: Insights from a Nationwide Cross-Sectional Study

Mi,

Du,

Aili

et al. 2024

RMHP

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Background: Trust is a major factor affecting patient-physician relationship and healthcare quality. However, there has been a lack of comprehensive study on the extent of and major factors affecting patient trust in healthcare providers of China, the world's largest developing country. The objective of this study is to elucidate the current status of outpatient trust in physicians in China and its influencing factors, providing empirical evidence to enhance doctor-patient trust and improve doctor-patient relationships. Methods: Between December 2017 and January 2018, 28,760 patients seeking care at the outpatient departments of 136 tertiary hospitals were interviewed, where they were asked to rate their trust in physicians. We applied a multilevel logistic regression model to explore the association between patients trust and characteristics of hospitals, physicians and patient characteristics. We conducted a series of sensitivity analysis to check the robustness of our findings. Results: Among 28,760 participants included in this study, 91.54% expressed trust in their physicians, while 7.52% showed moderate trust. Only 0.94% expressly distrusted or strongly distrusted their physicians. Outpatients of hospitals with convenient payment, volunteer guidance and enough seats available in the rest and waiting area showed higher levels of trust. Physicians who had a senior title, showed patience and protection of the patient's privacy were more likely to be trusted by their patients in the outpatient setting. Compared to their female counterparts, male outpatients showed a higher degree of trust. Conclusion: While this study highlights an overall high level of Trust in physicians (TIP) among patients in China's tertiary hospitals, it is found to vary with patient demographic factors as well as provider's attributes. Hospitals with a more keen sense of protecting patients privacy and better meeting patients' need for efficient and caring service provision process appeared to yield a higher level of trust.

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Investigating Patient Trust in Doctors: A Cross-Sectional Survey of Out-Patient Departments in Fiji

Cited by 7 publications

References 36 publications

Older adults in the digital health era: insights on the digital health related knowledge, habits and attitudes of the 65 year and older population

Older adults in the digital health era: insights on the digital health related knowledge, habits and attitudes of the 65 year and older population

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Unveiling Patient Trust in Physicians Across China: Insights from a Nationwide Cross-Sectional Study

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