Investigating the Causes of Job Stress: A Study on Banking Sector of Bahawalpur, Pakistan

Rizwan, Muhammad; Raza, Muhammad Ali; Mateen, Muhammad Abdul; Tehseen, Faisal; Farooq, Muhammad; Javed, Amjad; Javed, Sharjeel

doi:10.5296/ijld.v4i2.6099

Cited by 8 publications

(7 citation statements)

References 30 publications

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“…Stressors are workplace circumstances and conditions that lead to strain (Semmer et al, 2005). Organisations are currently confronted by enormous stressors such as ambiguous job responsibilities, lack of job autonomy, organisational change and insatiable customer demands (Coetzer and Rothmann, 2007;De-Bruin and Taylor, 2006), including role conflict, work-family conflict and workload, which are all considered major stressors at the workplace (Rizwan et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

Examining occupational stress, job satisfaction and gender difference among bank tellers: evidence from Ghana

Dartey‐Baah

Quartey

Osafo

2020

IJPPM

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PurposeBank tellers have been ignored in stress research. The purpose of this paper is to investigate the relationships between occupational stress, job satisfaction, and gender difference among bank tellers in Ghana.Design/methodology/approachUsing a cross-sectional survey approach, the authors used questionnaires to collect data from bank tellers in Ghana. Valid questionnaires were retrieved from 112 tellers across four banks. The hypotheses were tested using Pearson r-test, standard multiple regression and independent t-test.FindingsThe results revealed that tellers are more likely to exhibit counterproductive behaviours such as job dissatisfaction due to work-related stress. The results further showed that gender is not a strong determinant of job satisfaction and occupational stress among the bank tellers. Thus, both male and female tellers can have similar stress perceptions and experiences. Also, both male and female tellers can be satisfied with their jobs.Research limitations/implicationsThe findings must be interpreted with caution because cross-sectional surveys are often criticised for causality issues. The causality issue here is that the use of cross-sectional data did not allow the study to examine any changes in some of the constructs examined with time. Also, the results are occupation, industry and country-specific.Practical implicationsTo reduce counterproductive behaviours due to occupational stress, human resource managers and line managers of the banks urgently need to train bank tellers on stress management. Emotional intelligence training is also necessary for bank tellers to obtain the needed resources and competencies to deal with daily stress.Social implicationsA stressful work environment negatively affects employee and organisational productivity and performance. The socioeconomic consequences of occupational stress are expensive for organisations, economies and society. The indirect effect of stress on employees' families and friends are often ignored by organisations.Originality/valueThe transactional stress theory has been applied towards an understanding of occupational stress and job satisfaction among bank tellers. The examination and establishment of particular relationships between occupational stress, job satisfaction and gender difference are significant for human resource managers and other line managers.

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Section: Introductionmentioning

confidence: 99%

Examining occupational stress, job satisfaction and gender difference among bank tellers: evidence from Ghana

Dartey‐Baah

Quartey

Osafo

2020

IJPPM

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“…In addition, firefighters are involved as fire investigation officers under this sector and are on call to provide humanitarian assistance, such as life and property protection, in the event of a disaster. According to Rizwan et al (2014), firefighters are also expected to fulfil other responsibilities such as government asset officers, government financial officers, and clerical officers, as well as cleaning the entire station. The addition of this work will increase stress levels, either directly or indirectly, which will influence job satisfaction and performance.…”

Section: Context Of the Study: The Firefighters Profession In Malaysiamentioning

confidence: 99%

“…The department's key tasks, as a high-quality and efficient organisation, are (i) extinguishing fires and saving lives, and (ii) mobilising all available resources to meet the department's purpose of being a high-performing organisation. According to Rizwan et al (2014), the practice of mobilising limited current resources, mostly human resources, forces the department to make full use of its human resources by incorporating multitasking into daily routines. As a result of the overworked condition, Malaysian firefighters are exposed to a variety of hazards while doing their firefighting and rescue duties.…”

Section: Introductionmentioning

confidence: 99%

Conceptualizing the Relationship between Stress, Job Satisfaction and Job Performance Using the Job Demand Control Support Theory: The Case of Firefighters in Malaysia

Sakirun

Dousin

2022

IJHRS

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Malaysia's Fire and Rescue Department is the country's primary rescue organisation. However, in recent years, severe issues of stress affecting firefighters' job performance have been exposed in the media. The study aims to delve deeper into this topic by conceptualizing the impact of stress on job satisfaction and performance. The issue is conceptualized employing Karasek et al. (1988)'s Job Demand Control Support theory, which anticipated that the consequences of work stress or psychiatric illness are caused by the combination of job demand and job control. In terms of theoretical contributions, the study has enriched knowledge of JDCS theory in the context of firefighters in Malaysia. Meanwhile, in terms of human resource management contributions, this conceptualization will assist the Malaysian Fire and Rescue Department in better understanding the effects of stress on job performance and satisfaction, contributing to the emergence of efficient human resource policies to improve employee retention.

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“…Buying intention is defined as consumers is agreed to engage into a transaction with the seller (Rizwan et al, 2014). In generally, buying intention usually referred to possibility of a consumer will buy a chosen product as it might be due to their daily needs, attitude or perception (Lim, 2013).…”

Section: Research Variables Purchase Intentionmentioning

confidence: 99%

Purchase Intention on Halal Food Products: Non-Muslim Consumers’ Perception

Nordin¹,

Yee²

2021

IJARBSS

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This research examined the perceived behavioural control, attitude and subjective norms with the presence of moderator variables i.e., religiosity and social media that influence the non-Muslim consumers' buying intention towards halal food products. The questionnaires were distributed to 310 non-Muslim consumers in Penang, Malaysia. Data was analysed using Partial Least Square approach. The research found that perceived behavioural control, attitude and subjective norms are positively related to buying intention of halal food products. Furthermore, religiosity is found to be significant in moderating the relationship between subjective norms towards halal food product buying intention. But religiosity is not a significant moderator in the relationship between attitude and perceived behavioural control towards purchase intention. Similarly, social media only moderates the relationship between subjective norms towards halal food product buying intention. The result of the findings is beneficial for researchers in understanding the buying intention of halal food products among the non-Muslim consumers. The outcome of the research could serve as an essential guidance to the halal food industry player.

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Investigating the Causes of Job Stress: A Study on Banking Sector of Bahawalpur, Pakistan

Cited by 8 publications

References 30 publications

Examining occupational stress, job satisfaction and gender difference among bank tellers: evidence from Ghana

Examining occupational stress, job satisfaction and gender difference among bank tellers: evidence from Ghana

Conceptualizing the Relationship between Stress, Job Satisfaction and Job Performance Using the Job Demand Control Support Theory: The Case of Firefighters in Malaysia

Purchase Intention on Halal Food Products: Non-Muslim Consumers’ Perception

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