Investigating the E-HRM functions and its impact on banks performance: case of commercial banks in Pakistan

Khan, Shahid Kalim; Sohail, Amir; Ali, Rizwan

doi:10.54692/ajss.2022.06041842

Cited by 5 publications

(7 citation statements)

References 29 publications

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“…Questionnaire items were rated on a 5-point Likert scale, where five represents strong agreement, four indicates agreement, three indicates neutrality, two indicates disagreement, and one indicates a substantial disagreement. Researcher adopted questioner from existing literature (Khan et al, 2022). The SPSS application was used to carry out data analysis procedure.…”

Section: Methodsmentioning

confidence: 99%

“…Furthermore, research has been undertaken to investigate the effects of computerized selection on the levels of satisfaction and retention among workers in the banking industry. Khan et al (2022), candidates have the opportunity to enhance their understanding of the job role and organizational environment by using the electronic selection platforms that include genuine work previews and interactive job simulations. As a result, there is a notable enhancement in work satisfaction and a heightened alignment between individuals and their respective organizations.…”

Section: E-selectionmentioning

confidence: 99%

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Transforming the Future of Financial Institutions: Critical Role of Electronic Recruitment, Selection and Evaluation

Shoiab,

Saroosh,

Zafar

2023

JSRD

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Banking sector has been progressively using electronic human resource management (E-HRM) practices with aim of optimizing and rationalizing human resource operations. Investigating how electronic human resource management (E-HRM) practices affect financial institutions' operational effectiveness is the major goal of this research. Data from a small sample of financial firms that have implemented E-HRM practices is gathered for the research, which employs quantitative technique. Using electronic methods for candidate recruitment & selection and using e-evaluation approaches for employee performance assessment are examples of the aforementioned practices. According to recent research, banks' performance is significantly impacted by adoption of E-HRM practices. According to study's findings, E-Recruitment and e-selection have a significant impact on banks' overall performance. Furthermore, the results provide empirical backing for the significant impact that E-HR Evaluation has upon financial organizations' performance and effectiveness. The research is restricted toward Pakistan's conventional banks.

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Section: Methodsmentioning

confidence: 99%

Section: E-selectionmentioning

confidence: 99%

Transforming the Future of Financial Institutions: Critical Role of Electronic Recruitment, Selection and Evaluation

Shoiab,

Saroosh,

Zafar

2023

JSRD

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“…The present study utilized a quantitative research methodology to examine consumer perceptions and their associations with brand-related factors. A similar strategy was used by various researchers (Khan et al, 2022).…”

Section: Methodsmentioning

confidence: 99%

Examining the Dynamics of Fashion Trends, Self-Brand Congruence, and Consumer Engagement, with a Mediating Lens on Brand Trust in Customer-Brand Relationships

Ali Sair,

Sohail,

Rafiq

2023

Academic Journal of Social Sciences

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This study examines the intricate relationship between fashion trends, self-brand congruence, brand trust, and the customer-brand relationship within the context of Pakistani consumers' interactions with clothing brands. Furthermore, the study objectives are to examine the mediating role of brand trust between observed variables. The objectives include the clarification of the collective influence of these aspects, filling a theoretical gap within the framework of Pakistan, and providing marketers with practical insights. The study used a quantitative research approach, using a convenience sampling technique to choose a sample of 300 participants. Partial Least Squares Structural Equation Modeling (PLS-SEM) is a statistical technique that is often used for the interpretation of data obtained from an online survey. The findings illustrate the interconnectedness of these dimensions by the observation of robust positive associations across fashion trends, self-brand congruency, brand trust, and customer engagement. Furthermore, the findings indicated that there is a significant mediating role of brand trust between Fashion Trends, Self-Brand Congruence, and Consumer Engagement, with a Mediating Lens on Brand Trust in Customer-Brand Relationships. This research has a distinctive quality since it specifically investigates these interactions within the Pakistani garment business, hence offering implications for consumer engagement initiatives and brand strategy. However, the use of cross-sectional data in this research imposes constraints on the capacity to establish causal relationships between the variables. This study is novel in the context of Pakistan as it is significant for customers, marketers, and policy makers for taking prudent decisions based on current research findings.

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“…The growing utilization of AI in banks and their business operations has expanded opportunities for the banking sector to deliver efficient and prompt services at any time and from anywhere. The researcher follows the positivism philosophy in conducting this study, a methodology also employed by other researchers in similar studies (Khan et al, 2022). The research focuses on employees in the banking sector in Pakistan, encompassing 25 public and private, conventional, and Islamic banks.…”

Section: Figure 01: Conceptual Framework 3 Methodologymentioning

confidence: 99%

“…Emotional intelligence, cultural intelligence, and employee personality intertwine to influence service quality and performance (Alshaibani & Bakir, 2017). The integration of artificial intelligence (AI) into business operations aims to enhance efficiency and effectiveness, mirroring human-like intelligence (Khan et al,2022). In a cross-cultural context, AI can reshape an organization's interactions with stakeholders, partners, and customers.…”

Section: Introductionmentioning

confidence: 99%

Impact of Human Intelligence on Organizational Outcomes: The Moderating Role of Machine Intelligence

Hameed,

Khurshid,

Khan

2023

Academic Journal of Social Sciences

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This study aims to assess the collective impact of human and machine intelligence on the organizational performance of banking sector employees. A quantitative, deductive research approach is applied to this research. Data is collected through non-probability, and convenience sampling techniques and the selected sample size was 351 for this PLS-SEM (structural equation modeling) was used for data analysis through SMART PLS. The research indicates that EI and CQ influence employee performance. However, the study highlights a minimal moderating effect of employee AI capability in their interactions with customers. In Pakistan, enhancing employee commitment to improving customer experience is essential. This can be achieved by connecting customer feedback to how employees provide services. This connection can substantially improve AI capabilities and overall service quality, particularly in terms of external service performance and organizational outcomes. The definition of emotional and cultural attributes varies from respondent to respondent. Time limitation was also another factor while conducting this research. The data is collected only by Karachi-based banking employees in this way the findings are limited to location. The study emphasizes the paramount of EI on organizational performance internal or external so, to gain competitiveness there is a need to strengthen the EI of employees by involving them in the communication and decision-making process of the organization.

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Investigating the E-HRM functions and its impact on banks performance: case of commercial banks in Pakistan

Cited by 5 publications

References 29 publications

Transforming the Future of Financial Institutions: Critical Role of Electronic Recruitment, Selection and Evaluation

Transforming the Future of Financial Institutions: Critical Role of Electronic Recruitment, Selection and Evaluation

Examining the Dynamics of Fashion Trends, Self-Brand Congruence, and Consumer Engagement, with a Mediating Lens on Brand Trust in Customer-Brand Relationships

Impact of Human Intelligence on Organizational Outcomes: The Moderating Role of Machine Intelligence

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