Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach

Lee, Younghwa; Kozar, Kenneth A.

doi:10.1016/j.dss.2005.11.005

Cited by 382 publications

(289 citation statements)

References 56 publications

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“…Younghwa and Kenneth explores a study to investigates the website quality factors and their relative importance in selecting the most preferred website, and the relationship between website preference and financial performance with online customers and managers/designers of e-business companies by applying analytic hierarchy process method. Their study suggests that the AHP could also be applied to resolving various multi-criteria decision making problems in e-business areas [34]. Xiong and et al developed a method to evaluate eco-environment quality in Hunan Province, China [33].…”

Section: International Journal Of Computer Applications (0975 -8887) mentioning

confidence: 99%

Role of Decision Making Models in District Scenario Planning

Rath¹,

Pradhan²,

Shukla³

2012

IJCA

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While a country is surging ahead from a developing country to the status of a developed nation, the term "Development" has a connotation, both in terms of macro-level or micro-level development. When referred at the country level it becomes macro-level development, while at districts, it becomes microlevel development. At the sub-state level, "District" is the basic unit for all administrative purpose and also consistent with the decentralized planning process prevailing at the grass-root. However, the planning and development at district level can be further subdivided into urban planning and rural planning. Urban planning basically focuses on urban areas for its planned development with proper land use. These activities are generally taken cared by respective Urban Development Authorities. Planning at rural level can further be zeroed down to village / habitation. As part of the Planning objectives, Rural Planning needs to reflect growth and social justice, as growth in the rural sector has been identified as the key to social and economic development.Development involves making decisions and informed choices amongst alternative possible development paths. Therefore, it is important that these decisions are made using the best information, methods and tools available in an effective manner. The information to be considered for planning may be of sectoral or non-sectoral in nature. Today's scenario is focused on planning and each department plans for assigned limited sectoral development. However development of each sector is dependent on each other. For this purpose planners take decisions on the questions like Where, Why, How etc. When we talk about decisions, there are various decision models available to choose from depending upon the requirement. This paper deliberates the aspects of sectoral planning and the role of decision models in this planning process and its effectiveness with respect to planning.

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Section: International Journal Of Computer Applications (0975 -8887) mentioning

confidence: 99%

Role of Decision Making Models in District Scenario Planning

Rath¹,

Pradhan²,

Shukla³

2012

IJCA

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“…In [5], an analytic hierarchy process was applied to examine the influence of website quality on the performance and success of e-business. The authors explored different quality factors and compared their importance in deciding the preference of websites.…”

Section: Literature Reviewmentioning

confidence: 99%

Automatic Accompaniment to Arab Vocal Improvisation: From Technical to Commercial Perspectives

Al-Ghawanmeh¹,

Shannak²

2015

JSEA

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In this multidisciplinary study, the main research question was how to improve the value of entrepreneurial initiatives that provide the web service of automatic accompaniment to Arab singing. As an example and case study, we considered the Mawaweel website that offered an automatic accompaniment to Arab vocal improvisation as a main service. After overviewing the website, we conducted a survey examining the satisfaction of its visitors in regard to presentation and quality of service. It was found that the Mawaweel website had potential to achieve success as the majority of the 22 respondents expressed general satisfaction after their first visit to the website, with an average rate of 75%. However, respondents' ratings were strict when discussing specific aspects about the website presentation and service quality, and the means of average rates were 68.32% and 50.23% respectively. The standard deviations of average rates were 15.70% and 19.13%, respectively. This revealed a sense of inhomogeneity in the values of the different aspects of the website presentation, and an expanded sense of inhomogeneity in the quality of the different services delivered by the website. We then compared the Mawaweel website to other websites and proposed specific improvements to the aspects with average rate below 50%.

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“…Usability and Performance (F3) (Haenlein, 2004;Kuballa, 2007;May, 2000;Chen, 2005) (Gehling & Stankard, 2005): Escrow service (F4D1); Personal information privacy (F4D2); Secure server (F4D3); Secure payment mechanism (F4D4); Antivirus software (F4D5); Firewall (F4D6); Authentication (F4D7);  Factor 5. Website Design (F5) (Lau, 2007;Blanchard & Fabrycky, 1990) (Leea & Kozar, 2006): Quality information (F6D1); Good service (F6D2); Easy to understand (F6D3); Catalog information organized logically (F6D4);  Factor 7. Transaction Process and Volume (F7) (John, 2004) (Spiekermann et al, 2001): Reliable delivery process (F8D1); Easy to obtain refunds (F8D2); Easy to use the shopping cart (F8D3); Easy to add or delete items from the shopping cart (F8D4); Easy to view the contents of the shopping cart (F8D5); An obvious click path to the cash register (F8D6); Accessible product inventory and availability of information (F8D7); Customer rating/recording system (F8D8);  Factor 9.…”

Section: Initial Factorsmentioning

confidence: 99%

An Investigation of Factors and Measurements for Successful e-Commerce Websites

Lian²,

Sarrafzadeh

2014

Proceedings of the 10th International Conference on Web Information Systems and Technologies

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Abstract:Business-to-Consumer (B2C) e-commerce is popular because of its convenience, speed and price. Although there has been intense debate about quality dimensions of e-commerce websites, more research is needed to find a well-established measurement. This empirical study identifies a set of measurements with 10 factors and their corresponding dimensions, including software development attributes based on the literature and the qualitative and quantitative data gathered from four different stakeholders. The survey results suggest that security, smooth transaction processes and smooth shopping processes are the most important concerns for online shoppers. The IS success model checking suggests that the proposed measurements are comprehensive. This work is compared with the customized ISO 9126 quality model.

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Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach

Cited by 382 publications

References 56 publications

Role of Decision Making Models in District Scenario Planning

Role of Decision Making Models in District Scenario Planning

Automatic Accompaniment to Arab Vocal Improvisation: From Technical to Commercial Perspectives

An Investigation of Factors and Measurements for Successful e-Commerce Websites

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