Investigating the Factors Affecting Residential Consumer Adoption of Broadband in India

Abstract

This study aims to explore in detail the factors that affect the consumer behavioral intention to adopt broadband Internet in a developing country perspective. Various attitudinal, normative, and control constructs were identified and investigated for their possible influence on broadband Internet adoption. The empirical data for this study were collected using a selfadministered questionnaire that included items related to various attitudinal, normative, and control constructs. Descriptive statistics and regression analysis were used to test these constructs for their possible influence on Indian consumers' adoption of broadband Internet. The findings suggest that perceived ease of use (PE), social outcomes (SO), hedonic outcomes (HO), service quality (SQ), facilitating conditions resources (FCR), and self-efficacy (SE) were very significant predictors of Indian consumers' behavioral intention to adopt broadband Internet. This study has multifold significance. The integrated research framework used in this study is an extension of previous well-established research models (such as Model of Adoption of Technology in Households [MATH], Diffusion of Innovation [DOI], and Theory of Planned Behavior [TPB]) and provides an enhanced comprehension of broadband Internet by the Indian household consumers.

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