Investigating the impact of servitization architecture and development on supply Chain design

Alkalha, Ziad; Al‐Zu'bi, Zu'bi M. F.; Jum’a, Luay

doi:10.1080/16258312.2021.1932569

Cited by 17 publications

(26 citation statements)

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“…Additionally, Abdelkafi et al (2022) explain that MFs that are unable to track SC activities outside of a country's borders cannot achieve sustainability in the servitization context. Alkalha et al (2022) confirm that changes in SC processes inevitably occur when implementing servitization processes. They conclude that there is a need to investigate how SC design could assist the servitization journey.…”

Section: Introductionmentioning

confidence: 55%

“…The role of the PSS designing phase to improve the PSS integration process as well as the role of SCM in the development of PSS business model have been neglected in the literature (Ferreira et al, 2022;Dewit et al, 2021;Alkalha et al, 2022;Kreye and van Donk, 2021). In fact, MFs are still struggling in the achievement of an IPSO and hence missed the opportunity to provide an appropriate customer solution.…”

Section: Research Gap For Developing An Integrated Product-service Of...mentioning

confidence: 99%

“…In fact, MFs are still struggling in the achievement of an IPSO and hence missed the opportunity to provide an appropriate customer solution. The success of the PSS depends on the right decisions taken in the initial stages of the PSS design Abdelkafi et al (2022) The influence of servitization on SC sustainability is not always positive Sassanelli et al (2016) DfPSSu facilitates the design of the PSS Zighan et al (2021) Supportive strategies can facilitate the integration of PSO Ferreira et al (2022) Multiple capabilities are required to implement servitization Baines et al (2020) Product adaptation strategies, the importance of organizational change management Pezzotta et al (2018) The customer's supportive role is required in the PSS development process Ebikake et al (2018) DfSC contributes to the fit of product designs Alkalha et al (2022) The right SC design is required for servitization development Baines et al (2020) SC complexity has increased when adopting servitization Schroeder et al (2020) IoT technologies open new opportunities when adopting the PSS Schroeder et al (2020) IoT technologies provide the manufacturer with the opportunity to improve the PSS business model Lugnet et al (2020) Propose industry 4.0 technologies and digitalization to facilitate the PSS design process Annarelli et al (2021) Recent studies have focused more on digital technologies and ignored other concepts when analysing servitization Chen et al (2022) IoT is required to create value for servitized manufacturers Table 1.…”

Section: Research Gap For Developing An Integrated Product-service Of...mentioning

confidence: 99%

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Exploratory study of the impact of the supply chain on integrated product-service systems design

Barrar

Ruiz‐Benítez

2023

BPMJ

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PurposeManufacturing firms (MFs) nowadays are struggling to design and maintain an integrated product-service offer. This paper aims to explore the role of the supply chain (SC) in the design of the Product-Service System (PSS). In particular, the study focuses on the Design for Supply Chain (DfSC) approach in order to understand its role and contribution to the Design for Product Service Supportability (DfPSSu) approach in supporting PSS design.Design/methodology/approachBased on the multiple-case study approach, this paper used in-depth-interviews method to collect primary data from four multinational car manufacturers and two academic researchers.FindingsThe study reveals how a better design of the SC is required for the development of a service supportability approach that, in turn, facilitates the design of the PSS. Additionally, Internet of Things (IoT) technologies support MFs to analyse the ongoing development of the PSS business model. Finally, a better design of PSS is essential for strengthening the integration of Product and Service Offerings.Practical implicationsThis study suggests that MFs can build dynamic SC capabilities to deal with fundamental changes that occurred when adopting servitization.Originality/valueThis paper is among the first attempts to study the design process of the PSS business model in a real business context taking into account different design strategies.

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Section: Introductionmentioning

confidence: 55%

Section: Research Gap For Developing An Integrated Product-service Of...mentioning

confidence: 99%

Section: Research Gap For Developing An Integrated Product-service Of...mentioning

confidence: 99%

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Exploratory study of the impact of the supply chain on integrated product-service systems design

Barrar

Ruiz‐Benítez

2023

BPMJ

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“…In addition, the long tail of field sales is categorized by channel type. According to the Alkalha, Al-Zu'bi, and Jum'a [31], such a segmentation is not suited for developing a supply chain architecture based on consumer behavior. Internal organizational structures separate manufacturing from logistics, further demonstrating the independence of these two divisions.…”

Section: A Conceptual Model For Demand Chain Managementmentioning

confidence: 99%

A Conceptual Analysis of Supply, Marketing and Demand Chain Management

Karthikeyan¹

2022

JEBI

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Customer-Centred Supply Chain Management (CCSCM) combines the concept of marketing with Supply Chain Management (SCM) and Demand Chain Management (DCM). SCM is a term used to describe how companies and locations coordinate the movement of products and services, while DCM refers to the control of interactions between consumers and suppliers to provide the most value to the consumer at the lowest cost to the DCM as a whole. This research examines the advantages of both marketing and SCM. Second, it illustrates how DCM may leverage marketing and SCM skills to address the problems of presenting customer value in the modern marketplace; and third, it presents a conceptual framework for DCM with recommendations for more research into the objectives of marketing in the field of DCM. The findings of our discovery-oriented validating focus groups and co-development workshop are compared to those of our literature review. The few current works on DCM will be addressed and the concept will be presented in this research paper. Recent discussions in Supply Chain Management (SCM) have focused on whether the supply chain is "lean" or "agile".

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“…Manufacturing companies are constantly under pressure to deliver high-quality goods at the lowest possible price in the shortest amount of time, even in the most uncertain economic times (Ramanathan, & Gunasekaran, 2014). Due to competitive dynamics like cost reduction and improved customer service, businesses are constantly looking for new ways to establish sustainable competitive advantage (Alkalha et al, 2022). Collaboration in the supply chain is one such approach (Makkonen & Vuori, 2014;Teng et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

The Effect of Supply Chain Collaboration Efforts on Environmental Performance in the Manufacturing Industry

Jum’a¹

2022

Proceedings of the 3rd World Conference on Management and Economics

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Manufacturing firms compete to better adapt to market fluctuations in the highly competitive market economy of today. Given the interdependence between supply chain participants, collaboration is therefore a significant necessity for integrating activities in order to meet the mutual goals of all parties. This study aims to examine the effect of supply chain collaboration dimensions on environmental performance as well as the extent to which manufacturing firms have adopted dimensions of supply chain collaboration. The study used a quantitative research approach. A structured questionnaire was used to collect data from 45 respondents who work in various management roles at manufacturing companies in Jordan. Descriptive and regression analysis was conducted using SPSS version 24 software to test the proposed hypotheses in the conceptual model. The regression model included six supply chain collaboration dimensions as independent variables and environmental performance as a dependent variable. The implementation of six supply chain collaboration dimensions was evaluated using a five-point Likert scale, with the following results: information sharing (4.42), collaborative communication (3.91), joint knowledge (3.78), decision synchronization (3.54), resource sharing (2.46), and goal congruence (2.27). Moreover, the findings showed that four supply chain collaboration dimensions, namely information sharing, resource sharing, collaborative communication, and joint knowledge, are all having positive and significant effect on environmental performance of manufacturing firms in Jordan with a pvalue less than 0.05. The study presents policy implications from both theoretical and practical perspectives for managers, researchers, and academics. Managers can use the definition and performance measures of supply chain collaboration as a potential tool to build productive working relationships. By addressing these important dimensions of supply chain collaboration, businesses can reduce the likelihood of a failed collaboration. Managers in the manufacturing sector in Jordan should concentrate their efforts on enhancing resource sharing and goal alignment with supply chain partners. Moreover, using new technology should 40 enhance collaborative communication, joint knowledge, and decision synchronization aspects of collaboration. Additionally, information sharing is the most significant factor influencing supply chain collaboration and environmental performance. Finally, the government should enact new regulations and laws to enhance the environmental performance Jordan's manufacturing sector.

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Investigating the impact of servitization architecture and development on supply Chain design

Cited by 17 publications

References 97 publications

Exploratory study of the impact of the supply chain on integrated product-service systems design

Exploratory study of the impact of the supply chain on integrated product-service systems design

A Conceptual Analysis of Supply, Marketing and Demand Chain Management

The Effect of Supply Chain Collaboration Efforts on Environmental Performance in the Manufacturing Industry

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