Investigating the Impacting Factors on the Public’s Attitudes towards Autonomous Vehicles Using Sentiment Analysis from Social Media Data

Abstract

The attitudes of the public play a critical role in the acceptance, purchase, utilization, and research and development of autonomous vehicles (AVs). Currently, the attitudes of the public toward AVs have been mostly estimated through traditional survey data, which bears a low quantity of samples with high labor costs. It is probably also one of the reasons why the critical factors on the attitudes of the public toward AVs have not been studied from a comprehensive perspective yet. To address the issue, this study aims to propose a method by using large-scale social media data to investigate key factors that affect the attitudes of the public toward AVs. A total of 954,151 Twitter data related to AVs and 53 candidate independent variables from seven categories were extracted using the web scraping method. Then, sentiment analysis was used to measure the public attitudes towards AVs by calculating sentiment scores. Random forests algorithm was employed to preliminarily select candidate independent variables according to their importance and a linear mixed model was utilized to explore the impacting factors, considering the unobserved heterogeneities caused by the subjectivity level of tweets. The results showed that the attitudes of the public toward AVs were slightly optimistic. Factors, such as “drunk”, “blind spot”, and “mobility”, had the largest impacts on public attitudes. In addition, people were more likely to express positive feelings when talking about words, such as “lidar” and “Tesla”, related to high technologies. Conversely, factors, such as “COVID-19”, “pedestrian”, “sleepy”, and “highway”, were found to have significantly negative effects on the attitudes of the public. The findings of this study are beneficial for the development of AV technologies, the guidelines for AV-related policy formulation, and the understanding and acceptance of the public toward AVs.

Exploring the Impact of Autonomous Taxis on People with Disabilities

“…These scores were then labelled as a positive or negative reaction to the statements of the interviews for this study. Similar studies were conducted using sentiment analysis to understand the impact of AV crashes on public perception [26] and to identify effective strategies for promoting AV adoption [27]. Although sentiment analysis has limitations, it is widely used and has shown an accuracy level of up to 85% [28].…”