Investigating the “In-betweenness” of Service Design Practitioners in Healthcare

Romm, Jonathan; Vink, Josina

doi:10.1007/978-3-030-00749-2_8

Cited by 2 publications

(1 citation statement)

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“…(2019) also show that service design could be a potential driver in complex transitions, specifically in the transformation towards person-centred care. Previously, design theory and practice have, to a lesser extent, been a part of the development strategies in the public sector, but in recent years, various healthcare organizations in Scandinavia have begun to build capacity around design in their organizations (Malmberg, 2017; Romm, 2021). What to consider, when building design capability within the public sector, and how theories around organizational learning need to be understood and applied according to that, have also been explored (Malmberg, 2017).…”

Section: Introductionmentioning

confidence: 99%

Balancing a seesaw – leaders perspectives on design and traditional quality improvement in healthcare

Boström

Hillborg²,

Lilja

2023

TQM

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PurposeThe purpose of this paper is to explore and describe the perspectives and reasoning of senior development leaders in healthcare organizations, when reflecting on design as theory and practice in relation to more traditional methods and tools for improving quality and support innovation.Design/methodology/approachThe paper is based on a qualitative interview design with five development and innovation leaders from separate healthcare regions in Sweden. They have, to varying degrees, applied design theory and practice for quality improvement and innovation in their organizations. The interview transcript was analysed using a content analysis together with an interpretive approach.FindingsThe major findings are to be found in the balancing act for leadership and organizations in healthcare when it comes to introducing and combining different theories and practices for improving quality and support innovation. The balance is between the change in power dynamics and pushing traditional boundaries in a complex healthcare world.Practical implicationsThe narratives from the leaders' experience of applying design theory and practice for improving healthcare quality can help us create readiness and knowledge about how we prevent and/or facilitate planning and implementing design theories, practices, methods and tools in a healthcare context.Originality/valueThe study provides a unique insight when it captures and illustrates five different organizations' experiences when applying design for developing healthcare quality.

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Section: Introductionmentioning

confidence: 99%