“…In academic literature, employee engagement has been conceptualized as the positive, full of energy, and job-related state of mind that is manifested by vigor, dedication, and absorption (Schaufeli et al, 2002). This construct has got enormous attentions by the researchers as the preliminary evidence already established the positive link between employee engagement and performance (Mackay, Allen & Landis, 2017). For example, Salanova et al (2005) conducted a study on 114 service organizations in Spain and found that service employees' engagement can create a favorable service climate, that in turn, enhance the employees' performance.…”