Investigating the managerial practices' effect on Employee-Perceived Service Quality with the moderating role of supportive leadership behavior

Bourini, Islam Faisal; Jahmani, Ashraf; Mumtaz, Roohi; Al-Bourini, Faisal A.

doi:10.1016/j.iedeen.2018.11.001

Cited by 25 publications

(16 citation statements)

References 30 publications

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“…The field research results also support Bourini et al (2018) that there was a very important role between individuals and managers, where managers have a role to improve performance through individual empowerment practices. This condition illustrates that a leader was not only required to set a good example, but also must have an awareness that subordinates were valuable.…”

Section: Empowerment As Mediation the Effect Of Islamic Leadership Onsupporting

confidence: 61%

“…Theory of X and Y explained a very important role between individuals and managers. Managers play a role to improve performance through individual Empowerment practices (Bourini et al, 2018). Based on empirical and theoretical studies, research hypothesis was: H3: Empowerment mediates the effect of Islamic Leadership on Islamic Performance.…”

Section: The Effect Of Islamic Leadership On Islamic Performance Medimentioning

confidence: 99%

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Obtaining Factors Affecting Innovative Work Behavior (IWB) of a Local Bank Employees under Islamic Leadership: Application of Partial Least Squares Method

Supriyanto¹

2019

iems

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Section: Empowerment As Mediation the Effect Of Islamic Leadership Onsupporting

confidence: 61%

Section: The Effect Of Islamic Leadership On Islamic Performance Medimentioning

confidence: 99%

Obtaining Factors Affecting Innovative Work Behavior (IWB) of a Local Bank Employees under Islamic Leadership: Application of Partial Least Squares Method

Supriyanto¹

2019

iems

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“…Therefore, in organizations, employees will respond or take action according to those of their superiors or their organizational environment. Subordinates tend to imitate the positive behavior of their leaders by acting mutually, supporting each other, and building a friendship with peers [13]. In addition, Employees' behavior could be induced by a leader's reputation [14].…”

Section: Leadership Style On Transfer Pricementioning

confidence: 99%

The Impact of Leadership Style on Seller’s Transfer Price: The Moderating Role of Compensation Scheme

Mareta¹,

Mirza²

2022

Proceedings of the International Conference on Economics, Management and Accounting (ICEMAC 2021)

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Transfer pricing can lead to conflicts between divisions. This is because the seller tends to charge a higher transfer price than the buyer. Therefore, this study examines whether the type of leadership and compensation scheme can influence the seller's transfer price decision to approach an equal profit. This study uses a 2x2 factorial design experimental method on the leadership type variable (supportive vs. non-supportive) and compensation scheme variable (high bonus percentage vs. low bonus percentage). This study indicates that sellers will set transfer prices close to equal profits when under supportive leadership. This is because the type of supportive leadership supports a collaborative work climate and focuses on achieving common goals. In addition, the seller will charge a transfer price close to the equal profit when the compensation scheme has a low bonus percentage. The low bonus percentage is not strong enough to bring out the egocentrism of the seller. The influence of a compensation scheme with a standard bonus percentage will be more substantial if a supportive leadership type supports it. This study provides knowledge to companies to formulate effective strategies to reduce transfer price negotiation conflicts by considering the kind of leadership and compensation schemes.

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“…When leaders are careful to help and support employees who are contacted and concerned about their needs, they will feel more satisfied [37]; [38]. Such supportive leader behavior has been found to be associated with employee job satisfaction [39]. Leaders set service standards with their behavior and management style, [40].…”

Section: Management Leadershipmentioning

confidence: 99%

Effects of TQM Practices Against Outsourcing Employee Satisfaction and Loyalty Electricity Sector

Ferzi¹

2021

jefms

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This study examines the relationship of Total Quality Management (TQM) to the satisfaction and loyalty of Outsourcing PT employees. PLN Bungo area, Indonesia. The TQM variables used include employee training, employee empowerment, teamwork, employee compensation, and management leadership. The research results are poured into a theoretical model that shows the satisfaction and loyalty of outsourcing employees. This study uses structural equation modeling (SEM) with the Partial Least Squares (PLS) approach. The computer program used is SmartPLS version 3.0. The number of samples used was 176 respondents. The results showed that employee empowerment, employee compensation, teamwork, and management leadership were significant positive predictors of employee satisfaction, and employee loyalty can be increased through employee satisfaction.

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Investigating the managerial practices' effect on Employee-Perceived Service Quality with the moderating role of supportive leadership behavior

Cited by 25 publications

References 30 publications

Obtaining Factors Affecting Innovative Work Behavior (IWB) of a Local Bank Employees under Islamic Leadership: Application of Partial Least Squares Method

Obtaining Factors Affecting Innovative Work Behavior (IWB) of a Local Bank Employees under Islamic Leadership: Application of Partial Least Squares Method

The Impact of Leadership Style on Seller’s Transfer Price: The Moderating Role of Compensation Scheme

Effects of TQM Practices Against Outsourcing Employee Satisfaction and Loyalty Electricity Sector

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