Investigating the Methods of Restaurant Rating to Develop Halal Compliance Rating (HCR) Tool Within the Halal Certified Restaurants Globally

Abstract

This paper reviews the weighted average approach of rating systems among the restaurant industries globally. Such review is crucial to developing Halal Compliance Rating (HCR) tool within the halal-certified restaurants in Malaysia as all as in other parts of the world. Halal-certified restaurants are in the Halal food and beverage (F&B) industry. At this moment, the Halal F&B industry does not have any standard rating method to rate the level of halal compliance practice of halal-certified restaurants. Hence, the objective of the study is to investigate the methods of restaurant rating globally and adopt the best-suited method to develop an HCR tool within halal-certified restaurants. Simultaneously, the study finds and recommends suitable linguistic and symbolic expressions for different ratings of halal compliance. To achieve the objectives, an extensive literature review was carried out. Additionally, to develop the HCR tool, the study used the ten components of halal compliance identified and weighted by Azam (2021). The findings show an example of using and calculating the HCR tool to rate the halal compliance of a restaurant and expressing the ratings linguistically and/or symbolically. Simultaneously, this paper justifies the use of the weighted average approach for rating halal-certified restaurants. Finally, it provides recommendations for future research to establish a standard HCR tool globally.

Ranking and rating halal-certified restaurants in Malaysia: an application of AHP

“…For example, investment ranking, product or service ranking, university or school ranking, employee ranking, country ranking, credit rating, hotel rating, movie rating and many more. The most common statistical method in these ranking and rating systems is the "weighted average" approach (Azam et al, 2022). Taking this approach as the basis (Song and Kang, 2016), the analytic hierarchy process (AHP) has become the most advanced and popular method of ranking and rating systems in the economy (Islam and Madkouri, 2018).…”

“…This compliance is achieved through various mechanisms, such as halal traceability integrated into supply chain management activities (Agustina et al, 2022). However, there is currently no standard rating method to assess the level of halal compliance in halal-certified restaurants (Azam et al, 2022). Halal logistics management is also an important aspect, encompassing Halal standards, processes and certification, which contribute to the integrity of the complete supply chain (Zahari et al, 2022).…”

“…, 2022). However, there is currently no standard rating method to assess the level of halal compliance in halal-certified restaurants (Azam et al. , 2022).…”

“…However, a comprehensive and robust model of HCR has been lacking in the halal food industry to measure the halal compliance practices of the restaurants and appraise their performance through rating and raking them accordingly. Moreover, previous studies that have been carried out on halal compliance and business performance did not examine the differences in halal compliance practice among different demographic groups of the respondents (Azam et al. , 2022).…”

Literasi Keuangan Syariah pada UMKM dan Dampaknya terhadap Penggunaan Produk Bank Syariah

“…Dalam meningkatkan keputusan penggunaan, sejatinya sebuah perusahaan perlu meningkat produk dan layanannya (Zakiy, 2019). Dalam bank syariah sendiri tentunya perlu diperhatikan aspek kehalalannya agar konsumen dan calon konsumen dapat memilih bank syariah tersebut (Azam et al, 2022). Sedangkan penggunaan produk perbankan syariah ini memiliki tiga indicator antara lain yaitu; a).…”