Investigating the online and offline contexts of day-to-day democracy as participation spaces

Taylor‐Smith, Ella; Smith, Colin F

doi:10.1080/1369118x.2018.1469656

Cited by 9 publications

(4 citation statements)

References 52 publications

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“…Social informatics approaches also have been used to understand how online and offline knowledge and communication spaces can be conceptualized using social informatics approaches, such as Socio-Technical Interaction Networks (STINs) (Taylor-Smith & Smith, 2018). STINs have also been used to understand how stakeholders access knowledge in library collections (Waugh, Hamner, Klein, & Brannon, 2015), how historians create geographical knowledge (Suri, 2011), and how distributed learning can only be understood as a complex interplay among people, technologies, practices, and learning artifacts (Walker & Creanor, 2009).…”

Section: Social Informatics and Knowledgementioning

confidence: 99%

The social informatics of knowledge

Meyer

Shankar

Willis

et al. 2019

Asso for Info Science & Tech

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In the Introduction to this special issue on the Social Informatics of Knowledge, the editors of the issue reflect on the history of the term “social informatics” and how the articles in this issue both reflect and depart from the original concept. We examine how social informatics researchers have studied knowledge, computerization, and the workplace, and how all of those have evolved over time. We describe the process by which articles were included, how they help us understand the field of social informatics scholarship today, and reflect briefly on what the future of the field holds.

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Section: Social Informatics and Knowledgementioning

confidence: 99%

The social informatics of knowledge

Meyer

Shankar

Willis

et al. 2019

Asso for Info Science & Tech

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“…The police-citizen interactions can be viewed as a complex socio-technical system, with some aspects clearly social (e.g., police patrols); some aspects clearly technological (e.g., CCTV). We argue that both social and technological elements are fundamentally entwined [53], technology has impacts on the process and people's awareness and its use is also affected by the organizational policy and goals. The interplay between social and technological challenges is also emphasized.…”

Section: Discussionmentioning

confidence: 99%

Towards a Socio-Technical Understanding of Police-Citizen Interactions

Zhang,

Bandara,

Philpot

et al. 2023

Lecture Notes in Computer Science

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The growing uptake of technology in policing provides the opportunity to revisit police-citizen interactions. This paper explores police-citizen interactions from a socio-technical systems perspective, drawing on community policing in the HCI literature, as well as the experience of both citizens and the police. For the latter, we report on a qualitative study with 29 participants including citizens, parish councillors, and police officers in England. Our findings use a sociotechnical systems lens to highlight both social and technological challenges in police-citizen interactions, leading to several implications for practice and HCI design. These challenges include those arising from divergent viewpoints, power, and information imbalances between stakeholders, and technical systems that duplicate functionality or limit police-citizen interactions. Thus, our work contributes to extending HCI insights into the socio-technical infrastructure of policing contexts, and a better foundation for future research in the design and use of technologies to enhance community policing.

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“…The framework of community informatics seeks to "enable and empower community processes" through the use of ICTs (Gurstein, 2007, p. 11) while listening carefully to marginalized groups in the pursuit of social justice. Additionally, the Socio-Technical Interaction Network model illuminates how social and technical factors shape the interaction between physical and digital "participation spaces" (Taylor-Smith & Smith, 2018). Together, these frameworks provide guidance on how to amplify marginalized voices while fostering hybrid communities.…”

Section: Fostering Inclusive Hybrid Gaming Communitiesmentioning

confidence: 99%

Supporting inclusive gaming communities through fostering online‐offline hybrid spaces

Simons

Girard

Elkins

2020

Proc Assoc Inf Sci Technol

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While being part of a supportive gaming community has many benefits, members of marginalized groups struggle to feel welcome in these spaces. Librarians and other information professionals are particularly experienced with serving marginalized groups and are already supporting the development of gaming communities within online and offline spaces. Increasingly, however, game‐play spaces are online‐offline hybrid communities utilizing both in‐person physical resources and information and communication technologies. In this virtual poster, we propose future research on the unique combinations of social and technical aspects within hybrid gaming communities, with the goal of allowing information professionals to better foster inclusive communities.

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Investigating the online and offline contexts of day-to-day democracy as participation spaces

Abstract: University. His research examines the relationships between information and communication technologies, innovation and organisational change, particularly in the contexts of e-government and e-democracy.

Cited by 9 publications

References 52 publications

The social informatics of knowledge

The social informatics of knowledge

Towards a Socio-Technical Understanding of Police-Citizen Interactions

Supporting inclusive gaming communities through fostering online‐offline hybrid spaces

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