Investigating the role of business processes and knowledge management systems on performance: A multi-case study approach

Cao, Qing; Thompson, Mark A.; Triche, Jason H.

doi:10.1080/00207543.2013.789145

Cited by 30 publications

(15 citation statements)

References 37 publications

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“…Tacit knowledge is the skill, experience and "know-how" that is embedded in a person and cannot be easily expressed or shared [16]. Although there has been a considerable amount of research on the creation and management of knowledge, there is still much to be learned about maintenance performance improvement possible via knowledge presented in PSS [16][17][18][19].…”

Section: Intangible Capital and Knowledgementioning

confidence: 99%

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

Guo

et al. 2015

Procedia CIRP

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Maintenance serves as the major engineering service in the PSS delivery model, it has a key role in delivering performance driven solutions. Leveraging the strengths of a dynamic PSS network for maintenance performance has become essential to satisfy rapidly changing customer demands and to remain competitive. Firms are therefore aiming to further their maintenance competence, which we define as the ability of the PSS networks to improve products and services, based on the processes and relationships established with PSS partners and customers. The purpose of this research is therefore to provide insight into how intangible capital among PSS network partners can be effectively utilized for maintenance performance. This study examines how intangible capital and knowledge further the development of maintenance competence within the context of a PSS network. A theoretical model is verified through structural equation modeling utilizing survey data collected from a PSS network, which consists of a large agricultural machine manufacturer, three providers for intelligent terminal instruments and 1000 smalland medium-sized service stations and distributors in the manufacturing industry. The results indicated that human capital and organizational capital are positively related to knowledge type development, which in turn has a positive effect on maintenance performance in PSS networks. This study contributes to the theoretical development of a conceptual model by examining the mediating role of explicit knowledge and tacit knowledge in the relation human capital and organizational capital with maintenance performance. Conclusively, an outlook for further research is given.

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Section: Intangible Capital and Knowledgementioning

confidence: 99%

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

Guo

et al. 2015

Procedia CIRP

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“…process innovation (Tidd et al, 2005;Eliens, 2015;OECD, 2005). This is tightly related to knowledge management (Cao et al, 2013). Eliens (2015) indicated that process and distribution innovation as in (OECD, 2005) are not enough researched in literature.…”

Section: Figure 2: Pillars Of the Innovative Idea Evaluation Processmentioning

confidence: 99%

“…On the one hand, innovative organizations differ in their Processes (Stamm, 2003), which describe how companies are working (Cronemyr and Danielsson, 2013) by defining activities with inputs and outputs for specific goals (Cao et al, 2013). Koen et al (2001) indicated that creating more innovation starts with organizational attributes rather than team performance, opportunity identification or ideation.…”

Section: Figure 2: Pillars Of the Innovative Idea Evaluation Processmentioning

confidence: 99%

From ideation towards innovation: pillars of front-end in new product development

Kurt¹,

Üçler²,

Vayvay³

2017

Pressacademia

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Companies need to deliver innovative new products in order to compete in the global market successfully. Customer preferences as well technologies are highly dynamic that continuous ideation is required in the fuzzy Front End of product development, where suitable ideas have to be selected to initiate object innovation. The fuzzy Front End is mainly unorganized in companies, and there is a lack of a consistent taxonomy in the literature covering all aspects in the fuzzy Front End for successful product innovation. Consequently a model describing the pillars of the fuzzy Front End with respect to object innovation is synthesized here based on evidence from the industry supported by a systematic literature review, which shall support practitioners and researchers in the successful evaluation of innovation ideas.

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“…Cao, et al 2013) believe that it is possible to link the asset management and information through knowledge management systems. Assets and knowledge management are capable of using technology and convert knowledge into information as well as the transition from the research phase to the application phase for producing goods and provision of services in the organization and developing Accounting performance.…”

Section: The Theoretical Framework and Previous Studiesmentioning

confidence: 99%

“…Siam (Siam, 2006) argued that accounting knowledge is a cumulative integrated process formed over relatively long periods to become available for application to solve certain problems and circumstances. Thus, accounting knowledge is being applied in the interpretation of the information available about a particular situation or case, and to take a decision on how to manage and solve such situation or case (Cao 2013). …”

Section: The Theoretical Framework and Previous Studiesmentioning

confidence: 99%

The Extent of Effectiveness of Accounting Knowledge in Increasing Accounting Performance of the Jordanian Industrial Public Shareholding Companies

Al-Aroud¹

2017

AFR

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This study aims to find out the effectiveness of accounting knowledge in strengthening the Accounting performance in Jordanian industrial public shareholding companies. To achieve the objectives of this study, a questionnaire was designed and distributed to the study sample consisting of (47) Finance Managers working for the Jordanian industrial public shareholding corporations. and The study concluded that there is a positive relationship between the accounting knowledge and Accounting performance in the Jordanian industrial public shareholding corporations. It also was concluded that the accounting knowledge has a positive impact on the performance of such corporations. The study recommended the need to create accounting culture that promotes the effective application of accounting knowledge and improves the Accounting performance of the Jordanian industrial public shareholding companies.

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Investigating the role of business processes and knowledge management systems on performance: A multi-case study approach

Cited by 30 publications

References 37 publications

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

From ideation towards innovation: pillars of front-end in new product development

The Extent of Effectiveness of Accounting Knowledge in Increasing Accounting Performance of the Jordanian Industrial Public Shareholding Companies

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