Investigating the satisfaction of Cairo casual-dining restaurants architectural atmospherics and its influences on the users’ behavioral intentions: On-site survey

Rabbow, Emad H.

doi:10.1016/j.asej.2021.01.021

Cited by 5 publications

(5 citation statements)

References 72 publications

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“…In the case of anger, the topics are unacceptable local characteristics, incorrect food portions and unobtrusive location; with respect to love, the revealed topics are comfortable dining atmosphere, obvious local characteristics and complete supporting services. Some of the topics in online reviews identified in previous literature are location (Han et al , 2020; Zardi et al , 2018), dining atmosphere (Rabbow, 2021; Heung and Gu, 2012; Ha and Jang, 2010) and local characteristics (Erkmen, 2019). Supporting services and food portions are new findings in this paper.…”

Section: Discussionmentioning

confidence: 99%

“…A beautiful environment, high-quality service and employees’ positive emotions can stimulate customers’ positive emotions; crowded dining spaces are more likely to cause customers’ negative emotions (Quan et al , 2021). The restaurant atmosphere also significantly affects customers’ willingness to spread positive word-of-mouth and satisfaction (Rabbow, 2021; Liu and Jang, 2009; Heung and Gu, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

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What affects the online ratings of restaurant consumers: a research perspective on text-mining big data analysis

Mehraliyev

et al. 2022

IJCHM

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Purpose Despite a significant focus on customer evaluation and sentiment analysis, limited attention has been paid to discrete emotional perspective in terms of the emotionality used in text. This paper aims to extend the general-sentiment dictionary in Chinese to a restaurant-domain-specific dictionary, visualize spatiotemporal sentiment trends, identify the main discrete emotions that affect customers’ ratings in a restaurant setting and identify constituents of influential emotions. Design/methodology/approach A total of 683,610 online restaurant reviews downloaded from Dianping.com were analyzed by a sentiment dictionary optimized by the authors; the main emotions (joy, love, trust, anger, sadness and surprise) that affect online ratings were explored by using multiple linear regression methods. After tracking these sentiment review texts, Latent Dirichlet Allocation (LDA) and LDA models with term frequency-inverse document frequency as weights were used to find the factors that constitute influential emotions. Findings The results show that it is viable to optimize or expand sentiment dictionary by word similarity. The findings highlight that love and anger have the highest effect on online ratings. The main factors that constitute consumers’ anger (local characteristics, incorrect food portions and unobtrusive location) and love (comfortable dining atmosphere, obvious local characteristics and complete supporting services) are identified. Different from previous studies, negativity bias is not observed, which poses a question of whether it has to do with Chinese culture. Practical implications These findings can help managers monitor the true quality of restaurant service in an area on time. Based on the results, restaurant operators can better decide which aspects they should pay more attention to; platforms can operate better and can have more manageable webpage settings; and consumers can easily capture the quality of restaurants to make better purchase decisions. Originality/value This study builds upon the existing general sentiment dictionary in Chinese and, to the best of the authors’ knowledge, is the first to provide a restaurant-domain-specific sentiment dictionary and use it for analysis. It also reveals the constituents of two prominent emotions (love and anger) in the case of restaurant reviews.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

What affects the online ratings of restaurant consumers: a research perspective on text-mining big data analysis

Mehraliyev

et al. 2022

IJCHM

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“…The term "re-visiting intention" refers to a future intention to prefer the same product, brand, business, or destination (Dedeoglu et al, 2018). Restaurant patronage behaviour likelihood that the customer will return again (Rabbow, 2021). Analysing situations that would be rewarding and relatively satisfactory in the course of fulfilling an individual's desires, individuals show patronage when they actively seek solutions to their problems (Nwokah & Adiele, 2018).…”

Section: Switching Intentions and Patronage Behaviourmentioning

confidence: 99%

Exploring Restaurant Patronage Behaviour in Pakistan: The Influence of Satiation, Alternative Attractiveness, and Word of Mouth with Place Attachment as a Moderator

Ramsha Waheed,

Dr. Waqas Manzoor,

Dr. Rana Muhammad Shahid Yaqub

et al. 2024

JPR

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This study investigates the interplay of satiation, alternative attractiveness, and place attachment on restaurant switching intentions in Pakistan, with a focus on the moderating role of place attachment. Additionally, it examines how switching intentions impact word-of-mouth and patronage behaviour. Data from 239 restaurant customers were collected via online surveys and analysed using SPSS 27.0 and Smart PLS 4.0 through Covariance-based Structural Equation Modelling (CB-SEM). Findings indicate that customer satiation significantly heightens switching intentions, while alternative attractiveness has a non-significant effect. Place attachment moderates these relationships, attenuating the positive impact of satiation on switching intentions and mitigating the negative impact of alternative attractiveness. Moreover, switching intentions positively influence word-of-mouth but do not significantly affect patronage behaviour. Implications for the Pakistani restaurant industry include enhancing customer satiation, exploring alternative attractiveness, fostering place attachment, leveraging word-of-mouth for promotion, and understanding the disconnect between switching intentions and patronage behaviour. Limitations pertain to the study's generalizability across cultures, suggesting future research directions focusing on diverse samples, cross-cultural settings, mixed-methods approaches, specific intervention strategies, and the influence of external variables such as economic conditions or public health emergencies on customer behaviour. This study contributes novel insights into the moderating role of place attachment and the complex dynamics among switching intentions, word-of-mouth, and patronage behaviour within the context of Pakistani restaurants.

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“…Selain sosial influence dan sejumlah faktor lainnya munculnya behavioral intention hingga user behavior dapat di dorong oleh kondisi fasilitas penunjang, seperti jaringan, perangkat teknologi perantara, dan peralatan yang di butuhkan [19]. Ketika sebuah teknologi di tunjang oleh perangkat yang baik, serta ketersediaan fasilitas penunjang yang mudah diperoleh maka akan mendorong munculnya keinginan untuk menggunakan perangkat teknologi tersebut, tindakan untuk mencoba layanan teknologi apabila memberikan manfaat bagi pengguna, maka tindakan tersebut akan berlanjut menjadi sebuah kebiasan (user behavior).…”

Section: Pendahuluanunclassified

Pengaruh Behavioral Intention dan User Behavioral terhadap Gender sebagai Variabel Moderasi

Julyazti

Alfarisi

Adrianto

2023

INFEB

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This study aims to prove the effect of performance expectancy, effort expectancy, social influence and facilitating conditions on the behavioral intention of customers in the city of Padang to use Islamic banking mobile banking in the city of Padang. In addition, this study aims to prove the role of gender as a moderator of the relationship between behavioral intention and customer user behavior. Using sharia banking mobile banking services in the city of Padang. Data collection was carried out by distributing questionnaires which were carried out directly or using the Google form. The data analysis method was carried out using the Structural Equation Model. Based on the results of hypothesis testing, it was found that performance expectancy, social influence, facilitating conditions had a significant effect on behavioral intention, besides that it was also found that gender did not moderate the relationship between behavioral intention and user behavior of customers using Islamic banking mobile banking services in Padang City.

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Investigating the satisfaction of Cairo casual-dining restaurants architectural atmospherics and its influences on the users’ behavioral intentions: On-site survey

Cited by 5 publications

References 72 publications

What affects the online ratings of restaurant consumers: a research perspective on text-mining big data analysis

What affects the online ratings of restaurant consumers: a research perspective on text-mining big data analysis

Exploring Restaurant Patronage Behaviour in Pakistan: The Influence of Satiation, Alternative Attractiveness, and Word of Mouth with Place Attachment as a Moderator

Pengaruh Behavioral Intention dan User Behavioral terhadap Gender sebagai Variabel Moderasi

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