Investigating the types, causes and severity of claims in construction projects in the UAE

Zaneldin, Essam

doi:10.1080/15623599.2018.1484863

Cited by 39 publications

(40 citation statements)

References 13 publications

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“…Furthermore, construction projects are characterized by complexity, long durations and uncertainty (Apte and Pathak, 2016), which mean that issues in the design can have significant consequences. The findings of the present study are consistent with the findings of the recent study by Zaneldin (2018) in UAE, as well as an earlier study by Zaneldin (2006), also in the UAE, where it was concluded that "change or variation orders" was the most significant cause of claims. Finally, the findings also indicated that the five most significant causes belonged to the designer, contractor and client-related categories, emphasizing the need for joint cooperation between the parties in addressing the issue of claims and disputes.…”

Section: Significant Causes Of Claims and Disputessupporting

confidence: 93%

Significant causes of claims and disputes in construction projects in Saudi Arabia

Assaf

Hassanain

Abdallah

et al. 2019

BEPAM

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Purpose Projects in the construction industry have been confronted with an unprecedented volume of claims, which negatively impact the construction business environment. The purpose of this paper is to identify and assess the major causes of claims and disputes, from the perspectives of three key stakeholders. Design/methodology/approach An online and paper-based questionnaire was distributed to a random sample of 250 professionals. Responses from 86 construction professionals were obtained. The significance index was employed to rank the factors and hence assess their relative significance. Results were analyzed from both the individual stakeholder, and collective perspectives. Test of agreement was also conducted. Findings The research found the following causes to be the most significant contributors to claims and disputes in Saudi Arabia: “change or variation orders due to new requirements from client” (78 percent), “variations in quantities due to new requirements from client” (74 percent), “delay caused by contractor” (74 percent), “design errors or omissions” (72 percent) and “inconsistencies in the drawings and specifications” (70 percent). Originality/value The research provides an in-depth assessment of the causes of claims and disputes, in the setting of a fast growing industry, in which strong performance is essential to continued success. Unlike several of the reviewed studies which reported “delay caused by the owner” or “delayed in payment” as a major cause of claims and/or disputes, the findings of the current study indicated that this cause was not the most significant. Instead, it was determined that the top causes of claims and disputes were attributed to all parties, including consultants, contractors and clients.

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Section: Significant Causes Of Claims and Disputessupporting

confidence: 93%

Significant causes of claims and disputes in construction projects in Saudi Arabia

Assaf

Hassanain

Abdallah

et al. 2019

BEPAM

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“…According to Zaneldin (2020), collected data from a construction research survey using a Likert scale are frequently analyzed through the RII method. Therefore, the RII method was employed in this CEOs, three project advisors, one regional manager, one contract engineer, and one building surveyor.…”

Section: Data Analysis and Resultsmentioning

confidence: 99%

Investigating the Relationship between Reworks and Contractual Claims: The Salience of Contract Conditions

Asadi

Rotimi

Wilkinson

2022

J. Leg. Aff. Dispute Resolut. Eng. Constr.

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Statistics show a high rate of contractual claims in construction projects, impacting the construction industry's progress negatively. 6 Rework is one of the main underlying factors that generate contractual claims. Rework and contractual claims follow a mutual routine. Despite 7 a large number of studies on the causes and impacts of rework on project performance, there has been limited research examining the relation-8 ship between claims and rework on the basis of contract documents. The paper first attempts to expose the sources of rework through a 9 systematic literature review and then assesses rework causes that fail to be addressed in construction contract documents. The review results 10 identified 37 root causes as the most common rework contributors to construction projects classified into five groups. The list of rework causes 11 served as a starting point for searching the contractual issues through a questionnaire survey. Accordingly, a relative importance index was used 12 for analysis of the primary data collected from the survey. The result first prioritized the importance level of rework causes in generating 13 contractual claims, preceding rework causes that are not addressed adequately through standard form of contract conditions in construction 14 projects. Findings of the investigations revealed that the general conditions of contract do not address the causes of rework adequately. There-15 fore, contract documents need improvement to cover contractual claims incidences due to rework. Lack of addressing rework causes in the 16 general conditions of contract triggers recommendations for revising the contract clauses that ultimately lead to improved claim handling and 17 dispute avoidances.

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“…In general, the main influence is within the responsibility of both the owner and the contractor. The owner's responsibility as a source of disputes typically relates to the failure to pay on time and making changes in the technical specifications of construction products (Khahro & Ali, 2014;Mahamid, 2016;Mishmish & El-Sayegh, 2018;Narh, Owusu, Oduro-Apeatu, & Narh, 2015;Sambasivan & Soon, 2007;Waldron, 2006;Chan & Suen, 2005;Zaneldin, 2020). On the other hand, some studies have argued that a problem with the contractor is the main source of disputes.…”

Section: Literature Reviewmentioning

confidence: 99%

Disputes in Managing Projects: A Case Study of Construction Industry in Vietnam

Vo-Ho¹,

Nguyen²,

Nguyen³

2020

JAFEB

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The construction industry in developing countries like Vietnam, which incorporates small and medium construction enterprises, is typically more prone to disputes and contract dispute-related lawsuits. A dispute may occur at any time in the life cycle of the project. It is sometimes solved with the intermediation of a lawyer or directly by stakeholders. Understanding the causes of disputes in a construction project not only improves the efficiency of a company but also increases the success of projects. This study was carried out using a questionnaire survey at construction projects in Ho Chi Minh City. Sample data with 117 observations were analyzed to find the disputing factors in construction projects: diversity of working style among the parties; reluctance to work; and poor teamwork. Correlation coefficient on a rank of factors between design consultant and contractor; Design consultant and project owners are positively correlated. The Exploratory Factor Analysis (EFA) analysis identified six groups of factors in construction disputes: cooperation, technology, economics, productivity, information, and behavior. The findings are useful for enterprise practice and provide participants with an overview of sources of dispute. Thus, a more complete risk management plan can be formulated, which will accelerate project progress and improve the likelihood of success.

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Investigating the types, causes and severity of claims in construction projects in the UAE

Cited by 39 publications

References 13 publications

Significant causes of claims and disputes in construction projects in Saudi Arabia

Significant causes of claims and disputes in construction projects in Saudi Arabia

Investigating the Relationship between Reworks and Contractual Claims: The Salience of Contract Conditions

Disputes in Managing Projects: A Case Study of Construction Industry in Vietnam

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