Investigating users switching intention for mobile map services: an extension of the push-pull-mooring model

Liu, Qihua; Xue, Bingyu; Huang, Shan

doi:10.1504/ijmc.2021.111893

Cited by 13 publications

(13 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In addition, regret as the negative feelings of the customers could create negative word of mouth and affect the purchase of the product (Le and Ho, 2020; Sarwar et al , 2020). The results are in line with previous studies that found regret influences the switching intention behavior (Fan et al , 2020; Dey et al , 2020; Zeng et al , 2021; Liu and Lee, 2020).…”

Section: Discussionsupporting

confidence: 93%

The push, pull, and mooring effects toward switching intention to halal cosmetic products

Al-Banna

Jannah

2022

JIMA

View full text Add to dashboard Cite

Purpose The paper aims to investigate the push, pull and mooring effects towardswitching intention to halal cosmetic products. Design/methodology/approach The rapid growth of the halal industry in Muslim and non-Muslim countries opens a new market for cosmetic companies. For Muslims, using halal cosmetics is one of the religious orders, which their behavior relies on religious values. However, consuming nonhalal cosmetic products is still popular among Muslim consumers. The data are gathered through an online self-administered questionnaire. The total sample is 220 Indonesian females with an 88% response rate. Then, partial least squares structural equation modeling is used to analyze the data. Findings The result showed that regret, perceived value and religious beliefs influence the switching intention behavior to use halal cosmetics products. While dissatisfaction influences regret, and the brand also influences perceived value. Originality/value The paper provides several factors that are still rarely investigated previously in the context of halal cosmetics literature, such as perceived value and brand image (Handriana et al., 2020). Hence, these factors contribute significantly to the intention of Muslim consumers to switch to halal cosmetics.

show abstract

Section: Discussionsupporting

confidence: 93%

The push, pull, and mooring effects toward switching intention to halal cosmetic products

Al-Banna

Jannah

2022

JIMA

View full text Add to dashboard Cite

show abstract

“…The above practice is suggested by prior service or technology adoption studies (e.g. Shen et al, 2018;Liu et al, 2021;Liao et al, 2021;Hu et al, 2021). We noticed that social desirability bias (Nederhof, 1985) might exist in the self-report questionnaire.…”

Section: Research Methods 31 Data Collection and Samplementioning

confidence: 82%

“…The PPM framework usually involves push, pull and mooring factors. Specifically, push factors refer to negative product-related features that users perceive as pushing them away from existing products (or services); pull factors refer to positive attribute of products that pull users toward alternative products; mooring factors refer to personal or social factors that hinder or facilitate switching decisions (Bansal et al, 2005;Chang et al, 2014;Wang et al, 2019;Liu et al, 2021). Specifically, based on the features of offline and mobile wealth management services, this paper takes perceived information asymmetry and perceived inconvenience as push factors, and ubiquity, transaction efficiency, perceived personalization and mobile wealth management scenarios as pull factors.…”

Section: Introductionmentioning

confidence: 99%

From offline to online: understanding users' switching intentions from traditional wealth management services to mobile wealth management applications

Lee

Wang²

2022

IJBM

View full text Add to dashboard Cite

PurposeFinancial technology (Fintech) brings about innovative financial services, such as the possibility of introducing mobile wealth management applications (apps) into consumers' lives. Despite the rapid development of such apps, few studies have focused on users' switching intentions from traditional wealth management services to mobile settings (apps).Design/methodology/approachThrough a survey research method, a total of 378 responses were collected to examine the model. The partial least squares (PLS) technique was employed for data analysis.FindingsTo fill this research gap, this paper adopts a push-pull-mooring (PPM) theoretical framework to develop a model for exploring users' switching intentions. According to the empirical results, several push (i.e. perceived inconvenience), pull (i.e. transaction efficiency, perceived personalization and mobile wealth management scenarios) or mooring (i.e. product market expertise and affective commitment) factors are identified that significantly affect switching intention. This study provides theoretical contributions and practical implications for the existing wealth management literature and also offers future research directions.Originality/valueThis study innovatively extends the PPM framework to the traditional and mobile wealth management domains to understand users' switching intentions from offline wealth management services to mobile wealth management apps. The authors uncover several push, pull and mooring factors that are critical for determining users’ switching decisions.

show abstract

“…Secondly, the prior study chose only low service satisfaction ( Liu et al., 2021 ), low enjoyment ( Liu et al., 2021 ), inconvenience ( Lai et al., 2012 ), etc., for the pull effect, and alternative attractiveness ( Lai et al., 2012 ), peer influence ( Lai et al., 2012 ), etc., for the push effect. This research proposed new pull and push effect variables, such as perceived ease of use, knowledge-based trust, negativity perceived value, etc., that substantially influence users' switching intentions in the framework of ELS.…”

Section: Discussionmentioning

confidence: 99%

Investigating switching intention of e-commerce live streaming users

Liu

Cho

et al. 2022

Heliyon

View full text Add to dashboard Cite

Investigating users switching intention for mobile map services: an extension of the push-pull-mooring model

Cited by 13 publications

References 0 publications

The push, pull, and mooring effects toward switching intention to halal cosmetic products

The push, pull, and mooring effects toward switching intention to halal cosmetic products

From offline to online: understanding users' switching intentions from traditional wealth management services to mobile wealth management applications

Investigating switching intention of e-commerce live streaming users

Contact Info

Product

Resources

About