Investigation and Improvements of the Existing Best-Value Selection Criteria for Elevator Maintenance Contractors

Zubair, Muhammad Umer; Zhang, Xueqing

doi:10.1061/(asce)me.1943-5479.0000987

Cited by 4 publications

(3 citation statements)

References 41 publications

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“…Hadidi and Khater [20] concluded that maintenance contractors should be procured based on their past performance, expertise, technical plans, and health and safety plans. Zubair and Zhang [21] developed a framework for elevator maintenance contractors through text analysis of RFPs. This study focused on improving the current practices for maintenance contractor selection through content analysis of existing RFPs.…”

Section: Literature Reviewmentioning

confidence: 99%

“…These studies recommend using non-price criteria, such as past performance and experience, in contractor selection instead of low-priced traditional selection. Similarly, many other studies on the maintenance contractor selection process have been carried out by Zavadskas and Vilutien ė [11], Zavadskas et al [19], Hadidi and Khater [20], and Zubair and Zhang [21], which also focus on the use of non-price factors.…”

Section: Introductionmentioning

confidence: 99%

“…Tayeh et al[8]; Zavadskas and Vilutien ė[11]; de Araújo et al[17]; Assaf et al[36]; Araújo et al[37] Proposed maintenance approach and plans Zavadskas and Vilutien ė[11]; Singh and Tiong[14]; Araújo et al[37] Respond rate of complaints.Zubair and Zhang[21]; Araújo et al[37]; Ahmed and Kangari[38]; Enshassi et al[39]; Tan et al[40] Understanding insight of clients and project needs.Tayeh et al[8]; Zubair and Zhang[21]; Hasnain et al[26]; Assaf et al[36]; Enshassi et al[39]; Al-Hammad and Assaf[41]; Arslan et al[42] ExperienceGeneral work ExperienceTayeh et al[8]; Zavadskas and Vilutien ė[11]; Cheng and Li[13]; de Araújo et al[17]; Araújo et al[37]; Arslan et al[42]; Egemen and Mohamed[43]; Naji et al[44] Employee qualification Zubair and Zhang[21]; Araújo et al[37]; Tan et al[40]; Naji et al[44]; Bintoro and Malani[45] Experience of similar works Zavadskas and Vilutien ė[11]; Zubair and Zhang[21]; Tan et al[40]; Arslan et al[42]; Egemen and Mohamed[43]; Naji et al[44] Availability of technical skilled/Trained staff Zavadskas and Vilutien ė[11]; Hosny et al[15]; de Araújo et al…”

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confidence: 99%

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Framework for Strategic Selection of Maintenance Contractors

Zubair,

Farid,

Hassan

et al. 2024

Sustainability

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Selecting the right maintenance contractor is crucial for efficient operation and project success. Traditionally, this selection has been cost-driven, but the ever-growing complexity of projects has led to a shift towards best-value selection. The best value selection criteria evaluate the contractors based on factors like experience and past performance, along with the proposed cost. However, this approach lacks substantiated knowledge of these factors and often includes factors that cannot be validated at the time of procurement. This paper proposes a framework that applies the Analytical Hierarchy Process (AHP) to the maintenance contractor selection process. A detailed literature review was carried out to identify factors involved in maintenance selection. Data were collected from experts through a questionnaire developed based on the identified factors, facilitating AHP implementation. Substantiation strategies were identified using expert judgments. Our findings reveal that past performance criteria hold the maximum weight in the selection process. The proposed framework offers a more comprehensive approach for selecting maintenance contractors, ensuring both value and efficiency.

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Section: Literature Reviewmentioning

confidence: 99%