Investigation of Attitudes and Behaviors  Towards Recycling with Theory  Planned Behavior

Yılmaz, Veysel T.; Arı, Erkan

doi:10.26650/jecs2021-1042348

Cited by 2 publications

(1 citation statement)

References 26 publications

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“…This translates into concrete behavioral changes, as a significant proportion of households in plains rural deltas, coastal areas, and urban areas implement sustainable waste management practices. These findings align with the study by Yilmaz et al [25], which reports increasing public awareness of environmental issues and a growing willingness to engage in sustainable activities. Our results further show similarities with recent studies documenting positive shifts in public attitudes toward responsible waste management [6], [26]- [29].…”

Section: Discussionsupporting

confidence: 91%

Assessing Knowledge, Attitude, and Behavior in Household Solid Waste Management in Northern Vietnam

Thi,

Hong,

Thu

et al. 2024

Civil and Environmental Engineering

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Rapid urbanization and population growth in Northern Vietnam have exacerbated in domestic solid waste (DSW), posing environmental challenges. Law on environmental protection (2020) promoting source separation, a disconnect persists between policy and public action. This study addresses this gap by employing a Knowledge, Attitude, and Behavior (KAB) approach to conduct a novel regional analysis of DSW management practices. A stratified random sampling design was utilized, with 1,000 people participating from five different regions of Northern Vietnam: delta rural areas, mountainous rural areas, coastal rural areas, tourism development areas, and urban areas. Data analytic techniques, including descriptive statistics, exploratory factor analysis and multiple regression analysis, were employed to uncover factors that influence DSW management behavior in each location. The research revealed significant regional variations in KAB aspects of DSW services. While positive attitudes towards responsible SWM practices (80% of people) were evident, the number of factors influencing DSW management varied (3-6) across regions. These findings provide valuable insights for policymakers, guiding the development of targeted interventions that align with national law. This paves the way for more effective, regionally-tailored waste management practices in Vietnam.

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Section: Discussionsupporting

confidence: 91%

Assessing Knowledge, Attitude, and Behavior in Household Solid Waste Management in Northern Vietnam

Thi,

Hong,

Thu

et al. 2024

Civil and Environmental Engineering

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Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust

Yilmaz,

Sürmeli̇oğlu

2024

TQM

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PurposeIn this study, the service quality of an automobile authorized service center was investigated based on the European Customer Satisfaction Index (ECSI) model. The ECSI model includes image, customer expectations, perceived quality, perceived value, customer satisfaction, customer complaints and customer loyalty.Design/methodology/approachIn the study, an attempt was made to improve the ESCI model by adding the trust factor as a moderating variable. After an extensive literature review, measurement questions were developed to best represent the factors in the research model. Partial least squares structural equation modeling (PLS-SEM) was used to test the fit of the research model and test the hypotheses.FindingsAs a result of the analysis, only one of the 13 hypotheses tested was not supported. According to the results of hypothesis testing, the highest effect was found in the relationship between customer satisfaction customer complaints, customer expectations and perceived quality. In addition, customer expectations affect customer satisfaction indirectly rather than directly. In this case, customer expectations, perceived value and perceived quality influence customer satisfaction.Practical implicationsThe customer satisfaction quality index score of the authorized automobile service whose service quality was measured was calculated as 72.75. Although customers were generally satisfied with the authorized service, their expectations were not fully met.Originality/valueIn the study, an attempt was made to improve the ECSI model by adding a trust factor. Trust, which was added to the model as a moderator variable, fit the model. As a result, it was revealed that trust has an increasing regulatory effect on the relationship between perceived quality and customer satisfaction.

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Investigation of Attitudes and Behaviors Towards Recycling with Theory Planned Behavior

Cited by 2 publications

References 26 publications

Assessing Knowledge, Attitude, and Behavior in Household Solid Waste Management in Northern Vietnam

Assessing Knowledge, Attitude, and Behavior in Household Solid Waste Management in Northern Vietnam

Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust

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