Investigation of compulsory citizenship behavior in the organizational citizenship behavior nomological network
Kimberly E. O'Brien,
Rachel T. Pohlman,
Krystal N. Roach
Abstract:PurposeOrganizational citizenship behavior (OCB) was initially described as discretionary behavior not formally rewarded by the organization. However, empirical evidence has indicated that many non-task behaviors are compulsory and contribute to performance evaluation, leading to research on nondiscretionary OCB (e.g. compulsory citizenship, citizenship pressure). It is unclear whether these behaviors are best described as OCB, in-role behavior or a separate construct. The goal of the current study is to deter… Show more
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