The role of hollow states intermediately produced in electron-impact ionization of metastable He-like N 5+ (1s2s 3 S 1) ions has been investigated in detail. A crossed-beam setup and suitable experimental techniques were employed for the measurement of accurate absolute cross sections and precise energy-scan data. Fine structures arising from K-shell excitations and associated resonances have been observed for this two-electron ion with less than ±0.5 eV uncertainty on the energy scale. Fine details, such as interference of the reaction pathways of direct ionization and excitation with capture of the incident electron followed by double-Auger decay, could be revealed. Ab initio calculations based on the convergent close coupling (CCC) approach are in good agreement with the experiment.