Investigation on the Impact of Job Stressors on Nurses in Malaysia

Abstract

Stress can affect individual's performance which in turn can impact an organization's performance. This study was conducted in order to gain a better understanding of what types of situations cause stress in health service providers and how that stress affects job performance especially services that provided to the patients in hospitals. Authors hope to identify the relationship between the job stressors towards job performance of nurses. 300 questionnaires were distributed to qualified nurses in 7 private hospitals across Malaysia. Statistical Package for Social Sciences (SPSS) was used as the software to analyze the data and test the hypotheses. Outcomes from a series of hypothesis tests support the researchers' study that each independent variable has significant relationship to job performance of nurses.

Predicting Nurses Burnout through Quality of Work Life and Psychological Empowerment: A Study Towards Sustainable Healthcare Services in Malaysia

“…A good healthcare system relies on the nursing staff to facilitate health care services. However, the shortage of nursing staff and the poor working conditions become the major reasons for the nursing staff to be demotivated and to leave the profession [12].…”

“…Burnout is a mental state developed over the period in a work environment with continuous stress related to work demands. If this mental-state is prolonged, it can cause physical and emotional distress [12]. Burnout has three dimensions, termed as the burnout inventory [18], namely: emotional exhaustion, depersonalization, and reduction in personal accomplishment.…”

“…Work activity is important in the development of the physical and mental dimensions of individuals. Work-life is associated with a work environment where people come together to accomplish similar objectives [12]. Work activities are considered un-purposeful and become a burden if the work activities based on the notion of no involvement, are unsatisfactory and non-rewarding [5].…”

“…The private sector health services contribution to the country's health system is about 26%, and has higher price tags as well. The Malaysian healthcare industry is growing to become a viable option for global healthcare travelers [9], although it is facing a shortage of healthcare professionals of about 25% [11][12][13]. However, the objectives for the ETP in the healthcare sector are still far-reaching.…”

“…The shortage of nursing staff is caused by the stressful working conditions, job dissatisfaction, and burnout [12]. Moreover, nursing staff migration and nerve-wracking working conditions are reasons of attrition of nursing staff.…”