“…Deursen & Mossberger, 2018)(Weber, 2009)(Weber, 2013) (Wen et al, 2017) (Wirtz, Weyerer and Schichtel, 2018)(Wortmann & Flüchter, 2015) QC 3(Abobakr & A. Azer, 2017)(Almeida, Doneda and Moreira Da Costa, 2018)(Almeida, Doneda, & Monteiro, 2015)(Almeida, Goh, & Doneda, 2017)(Baldini et al, 2015)(Bowen et al, 2017)(Bowen, Cheung and Rohde, 2007)(Cervantes-Solis & Baber, 2017)(Chatfield & Reddick, 2018)(Dautov et al, 2018)(De Cremer, Nguyen, & Simkin, 2017)(Derhamy et al, 2015)(Keoh, Kumar, & Tschofenig, 2014)(Jayashankar et al, 2018)(Lainhart, Oliver, & Andrews, 2012)(Neisse et al, 2015)(Pereira, Benessia, & Curvelo, 2013) (Piccialli & Chianese, 2017)(Shen et al, 2018)(Shin, 2014)(Shin and Jin Park, 2017)(Soro et al, 2017)(Van Deursen & Mossberger, 2018)(Vlahogianni et al, 2016)(Yao, Sheng, & Dustdar, 2015) (Weber, 2009)(Weber, 2013)(Wen et al, 2017)(Wirtz, Weyerer, & Schichtel, 2018)(Wortmann & Flüchter, 2015) QC 4 (Abobakr & A. Azer, 2017)(Almeida, Doneda, & Monteiro, 2015)(Almeida, Doneda, & Moreira Da Costa, 2018)(Almeida, Goh, & Doneda, 2017)(Baldini et al, 2015)(Bowen et al, 2017)(Buyya & Vahid Dastjerdi, 2016)(Cao et al, 2016)(Carretero & García, 2014)(Cervantes-Solis & Baber, 2017)(Chatfield & Reddick, 2018)(Dautov et al, 2018)(Derhamy et al, 2015)(De Cremer, Nguyen, & Simkin, 2017)(Ding, Chen, & Yang, 2013)(Gubbi et al, 2013)(Jayashankar et al, 2018)(Keoh, Kumar, & Tschofenig, 2014)(Neisse et al, 2015)(Piccialli & Chianese, 2017)(Roman, Zhou, & Lopez, 2013)(Shen et al, 2018)(Shin, 2014)(Shin and Jin Park, 2017)(Soro et al, 2017)(Suo et al, 2012)(Truong et al, 2015)(Van Deursen & Mossberger, 2018)(Vlahogianni et al, 2016)(Yao, Sheng, & Dustdar, 2015)(Weber, 2009)(Weber, 2013)(Wen et al, 2017)(Wirtz, Weyerer, & Schichtel, 2018)(Wortmann & Flüchter, 2015) …”