Irreconcilability of heritage missions: Personalized and general tourism audiences

Johnstone, Jane Hamilton; Bryce, Derek; Alexander, Matthew

doi:10.1016/j.annals.2023.103621

Cited by 4 publications

(3 citation statements)

References 79 publications

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“…As the nation strives to position itself as a top tourism destination in Southeast Asia, it faces a pressing challenge in the form of improving public services to meet the demands of this burgeoning industry (UNDP, 2019). The tourism sector's growth is intrinsically linked to the quality of services provided, as tourists increasingly expect seamless and efficient experiences (Johnstone et al, 2023;Szromek, 2022;Szromek et al, 2023). Despite its rapid development, Indonesia's tourism industry is confronted with issues related to infrastructure, accessibility, and visitor satisfaction (H. Kim et al, 2023;Leite et al, 2023;Talwar et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

Public Service Innovation: Driving the Growth of the Tourism Industry in Indonesia

Bachri,

Lonik

2023

j. il.adm.publik.

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The tourism industry in Indonesia has witnessed substantial growth in recent years, positioning the country as a prominent destination in Southeast Asia. However, alongside this growth, there has been a growing need for improved public services to cater to the increasing number of tourists. This research aims to investigate the impact of public service innovation on the growth and sustainability of the tourism industry in Indonesia. Through a comprehensive analysis of innovative approaches and best practices in public service delivery, this study identifies key strategies and policies that have successfully enhanced the overall tourist experience. The findings highlight the pivotal role of public service innovation in driving the tourism sector's expansion, improving visitor satisfaction, and fostering sustainable development in Indonesia's tourism landscape.

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Section: Introductionmentioning

confidence: 99%

Public Service Innovation: Driving the Growth of the Tourism Industry in Indonesia

Bachri,

Lonik

2023

j. il.adm.publik.

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“…Niches like heritage tourism develop their own unique adaptations. Conflicting interests of conservation and architecture built during historical periods when disability was not a consideration often mean heritage sites are inaccessible to those with extra physical requirements (Goodall, 2006;Johnstone et al, 2023). Caernarfon Castle recently installed a glass lift for wheelchair accessibility (Cadw, 2023).…”

Section: Accessible Tourismmentioning

confidence: 99%

“…Caernarfon Castle recently installed a glass lift for wheelchair accessibility (Cadw, 2023). This is not always feasible in smaller sites and sites like these can turn to technology for accessibility such as virtual reality, as, for example, in Shakespeare's birthplace in Stratford-upon-Avon (Racz & Zilizi, 2019;Johnstone et al, 2023). However, this adaptation cannot be used for accommodation design where buildings prove a similar barrier, and every part of the hotel needs to be accessible (Piramanayagam et al, 2019).…”

Section: Accessible Tourismmentioning

confidence: 99%

A Phenomenological Exploration of How People with Limited Mobilities Experience Adventure Tourism in Virtual Reality

Hardwick

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The aim of this study is to better understand how people with limited mobilities experience adventure tourism using virtual reality (VR). Taking a phenomenological position, my research uses a methodology based in Interpretive Phenomenological Analysis (IPA) to explore the nuances and complexities of disabled experiences using a VR headset. Disabled experiences and disabled voice are consistently limited in tourism research, even when VR is theorised as an assistive tool to access tourism experiences. There are few in-depth studies from a disabled perspective. In response to this, I sought to apply a qualitative phenomenological approach to understand the lived experience of disabled people using VR to access adventure tourism. I use IPA as a guiding framework explore the lived experiences and perspectives of seven women and five men with limited mobilities across South Wales. My contributions to research tourism are threefold. Firstly, my findings demonstrate that participants wished to use VR as a tool for escapism. The wish to escape was influenced by participants’ disabilities and bodies and use of the VR to escape was dictated by the body’s relationship with the technology; thus, VR was deemed inaccessible by participants. Secondly, as a methodological contribution, I demonstrate the value of using IPA for accessing complex and nuanced lived experiences. Furthermore, I question how VR can be beneficial to disabled people, or how it is used in research and practice if it has been considered inaccessible. Thirdly, whilst drawing on relevant literature, I decentre the able body and challenge able-bodied assumptions in tourism research. I centralise disabled voices and the disabled bodies as a point of understanding and a way of perceiving through the body. In doing so, I contribute to an emerging literature addressing the marginalisation of disabled voices from research.

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Docents as transformative educators of travelers

Soulard,

Lundin

2023

Annals of Tourism Research

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Irreconcilability of heritage missions: Personalized and general tourism audiences

Cited by 4 publications

References 79 publications

Public Service Innovation: Driving the Growth of the Tourism Industry in Indonesia

Public Service Innovation: Driving the Growth of the Tourism Industry in Indonesia

A Phenomenological Exploration of How People with Limited Mobilities Experience Adventure Tourism in Virtual Reality

Docents as transformative educators of travelers

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