Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda

Helbin, Tomasz; Looy, Amy Van

doi:10.3390/su13041906

Cited by 24 publications

(23 citation statements)

References 36 publications

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“…Our research responds to recent calls in the literature to investigate how to integrate theoretical foundations and concepts from alternative research streams in the field of explorative BPM, and that highlight the need for BPM to become more innovation-driven (Grisold et al. , 2019; Helbin and van Looy, 2021). Based on our results, we identify knowledge gaps for future research and inform the development of improved methods that structurally relate business models and business processes.…”

Section: Introductionmentioning

confidence: 80%

Methods that bridge business models and business processes: a synthesis of the literature

Lara

Ven

Aysolmaz

et al. 2023

BPMJ

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PurposeBusiness models are increasingly recognized as a concept to support innovation in organizations. The implementation and operation of a new or altered business model involves the (re-)design of an organization's business processes and their successful execution. This study reviews and synthesizes the existing body of literature to guide organizations in systematically moving from a business model design to the implementation and operation of the business model through their underlying business processes.Design/methodology/approachA systematic literature review of the methods that bridge business models and business processes is performed. The selected 34 studies are classified according to the method's characteristics and the support in the design, implementation and operation of business models.FindingsThe results of the systematic review provide an overview of existing methods that organizations can adopt when moving from business model design into the implementation and operation of their business model using processes.Originality/valueThis work provides a comprehensive overview and detailed insight into the existing methods that align business models and business processes. It increases the understanding on how these two concepts can be synthesized to support more effective digital innovation in organizations. Based on the review results, knowledge gaps are identified and an agenda for future research bridging the fields of business models and business processes is proposed.

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Section: Introductionmentioning

confidence: 80%

Methods that bridge business models and business processes: a synthesis of the literature

Lara

Ven

Aysolmaz

et al. 2023

BPMJ

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“…Recent studies find that the majority of BPM methods do not support innovation and thus fail to capitalize on the opportunities associated with digital innovation (Groß, Malinova, & Mendling, 2019;Kerpedzhiev, König, Röglinger, & Rosemann, 2020;Mendling, Pentland, & Recker, 2020;Van Looy, 2021;vom Brocke, Denner, et al, 2021). This observation has been affirmed by recent calls for redeveloping BPM to become more explorative and opportunity-driven (Grisold, Gross, Röglinger, Stelzl, & vom Brocke, 2019;Helbin & Van Looy, 2021;Rosemann, 2014).…”

Section: Introductionmentioning

confidence: 85%

Digital Innovation and Business Process Management: Opportunities and Challenges as Perceived by Practitioners

Grisold¹,

Groß²,

Mendling³

et al. 2021

CAIS

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“…However, according to the current study employee engagement is also one of the basic factors that have a significant influence on customer service performance. In a way, customer service performance is a process of ensuring that all the business processes are well aligned and performing according to the requirements and specifications (Fischer, Hofmann, Imgrund, Janiesch, & Winkelmann, 2021;Helbin & Van Looy, 2021;Ng, Chen, Lee, Jiao, & Yang, 2021). Hence, customer service performance guarantees that all the functional specifications are being met.…”

Section: Employee Engagement and Customer Service Performancementioning

confidence: 99%

Service innovation and employee engagement on marketing performance of retail modern trade in Thailand

Kleebbuabarn

Rojanapanich

Sawaengkun

et al. 2022

ijhs

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Groups or chains of businesses prefer modern trade outlets. However, these business chains are affected by various factors that limit their performance. According to the current study, Service innovation and employee management have a significant impact on the marketing performance of retail modern trade in Thailand. Hence, the current study is aimed to determine the role of service innovation and employee engagement on the marketing performance of retail modern tared. It is observed that there is a direct relationship between service innovation, employee engagement, and marketing performance, however, market orientation and consumer service performance mediate the relationship between service innovation, employee engagement, and marketing performance. To obtain the results of the current study, primary data was collected by surveying 370 marketing managers working in various brands, organizations, and companies, in Thailand. Moreover, the collected primary data were analyzed by using statistical software named Partial Least Square (PLS) to achieve the results of the current study. It was concluded that increased value of service innovation and employee engagement results in an increase in the marketing performance of the retail modern trade in Thailand. The current study will help investors, marketing managers, and other brand ambassadors to increase their marketing performance.

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Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda

Cited by 24 publications

References 36 publications

Methods that bridge business models and business processes: a synthesis of the literature

Methods that bridge business models and business processes: a synthesis of the literature

Digital Innovation and Business Process Management: Opportunities and Challenges as Perceived by Practitioners

Service innovation and employee engagement on marketing performance of retail modern trade in Thailand

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