Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting

Hur, Won-Moo; Shin, Yuhyung; Chung, June-ho

doi:10.1016/j.jretconser.2024.103955

Journal of Retailing and Consumer Services

2024

DOI: 10.1016/j.jretconser.2024.103955

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Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting

Won-Moo Hur,

Yuhyung Shin,

June-ho Chung

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Service employees’ workplace incivility and career regret: Mediation of organizational dehumanization and moderation of psychological safety

Shin,

Hur,

Shin

2025

Journal of Retailing and Consumer Services

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Service employees’ workplace incivility and career regret: Mediation of organizational dehumanization and moderation of psychological safety

Shin,

Hur,

Shin

2025

Journal of Retailing and Consumer Services

View full text Add to dashboard Cite

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Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting

Cited by 1 publication

References 71 publications

Service employees’ workplace incivility and career regret: Mediation of organizational dehumanization and moderation of psychological safety

Service employees’ workplace incivility and career regret: Mediation of organizational dehumanization and moderation of psychological safety

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