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Many brands periodically respond humorously to the content that other brands and celebrities post on social media. Drawing on three scenario-based experiments and a content analysis of humorous X posts based on their likes and reposts, the authors use the benign violation theory to understand whether using humor constitutes a benign (i.e., translating into amusement) or malign (i.e., translating into ulterior motives) violation. The success of a humorous brand-to-brand interaction (i.e., brand attitudes and purchase intentions) depends on its ability to generate amusement without causing customers to suspect ulterior motives. Study 1's results reveal that customers respond more favorably when brands use affiliative humor rather than aggressive humor. Affiliative humor constitutes a benign violation that generates amusement, while aggressive humor constitutes a malign violation that leads customers to infer that brands have ulterior motives. Study 2 shows that aggressive humor partially compensates for its weaknesses over affiliative humor when brands target competing brands. Studies 3a and 3b reveal a reversed effect depending on brand positioning (top dogs vs. underdogs). While underdog brands should always use affiliative humor, top dog brands could perform better by favoring aggressive humor (i.e., such brands could receive more likes and reposts without lowering customers’ purchase intentions).
Many brands periodically respond humorously to the content that other brands and celebrities post on social media. Drawing on three scenario-based experiments and a content analysis of humorous X posts based on their likes and reposts, the authors use the benign violation theory to understand whether using humor constitutes a benign (i.e., translating into amusement) or malign (i.e., translating into ulterior motives) violation. The success of a humorous brand-to-brand interaction (i.e., brand attitudes and purchase intentions) depends on its ability to generate amusement without causing customers to suspect ulterior motives. Study 1's results reveal that customers respond more favorably when brands use affiliative humor rather than aggressive humor. Affiliative humor constitutes a benign violation that generates amusement, while aggressive humor constitutes a malign violation that leads customers to infer that brands have ulterior motives. Study 2 shows that aggressive humor partially compensates for its weaknesses over affiliative humor when brands target competing brands. Studies 3a and 3b reveal a reversed effect depending on brand positioning (top dogs vs. underdogs). While underdog brands should always use affiliative humor, top dog brands could perform better by favoring aggressive humor (i.e., such brands could receive more likes and reposts without lowering customers’ purchase intentions).
While previous work suggested that presenters may benefit from the use of humor, others argue that the use of humor can be risky. Therefore, there is a need to examine the potential moderators and mediators of this process. The study aims to experimentally explore the appropriate use of humor during a professional investment presentation. The sample included 400 participants. After being randomly assigned to 2 × 2 between-subjects conditions (man /woman presenter × with/without a humorous message), the participants watched a video of an investment presentation. Participants who were asked to invest virtual money in the firm after the video. Using a moderated mediation analysis, the results show that humor was related to higher investment amounts and that the presenters’ perceived organizational status mediated this indirect relationship. The novelty of the study lies in its experimental design, focusing on audience behavioral tendencies and its unexplored mixed-gender effect: women tended to invest less when a male presenter used humor, while men tended to invest more when a female presenter used humor. The perceived status of the presenter mediated these associations. Theoretically, the study expands the understanding of the Benign Violation Theory (BVT) regarding the need to address contextual factors while examining the appropriate use of humor. Moreover, to maximize the benefits of humor, one must consider the humor’s relevance to the audience and acknowledge that humor needs to be appropriately used. This is particularly important for people working in investment settings.
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