Is more better? The relationship between meeting space capacity and hotel operating performance

Madanoglu, Melih; Özdemir, Özcan

doi:10.1016/j.tourman.2015.06.005

Cited by 25 publications

(13 citation statements)

References 34 publications

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“…Organisational characteristics . Hotel and restaurant age is measured by the difference between the year of observation and year of business opening ( Madanoglu & Ozdemir, 2016 ). In addition to firm age, we select hotel and restaurant characteristics as a contextual variable and classified them into economy and luxury.…”

Section: Methodsmentioning

confidence: 99%

Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector

Wang

Filieri

et al. 2022

Tourism Management

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While social media are effective means of communicating with adverse customer emotions during a crisis, it remains unclear how tourism organisations can respond to pandemic crisis on social media to prevent negative aftermaths. Using a set-theoretical approach, we investigate how COVID-19 response strategies and linguistic cues of responses are intertwined to evoke positive emotions among consumers. This study entails a qualitative content analysis of tourism organisations' COVID-19 announcements and a social media analytics approach that captures consumers’ emotional reactions to these announcements via their Twitter replies. Our results extend some well-established findings in the tourism crisis literature by suggesting that combining innovative response strategy, argument quality, and assertive language can reinforce positive emotions during the COVID-19 crisis. Taking organisational characteristics into consideration, we suggest that young established hotels utilize innovative response strategies, whereas retrenchment response strategies for all types of restaurants should be avoided during the COVID-19 crisis.

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Section: Methodsmentioning

confidence: 99%

Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector

Wang

Filieri

et al. 2022

Tourism Management

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“…In a related vein, Madanoglu and Ozdemir (2016) discovered that lower meeting space capacity, as an internal resource, could place U.S. hotels at a competitive disadvantage in terms of RevPAR performance. A hotel with more meeting facilities would be more attractive or have superior value in catering to the needs of meeting demand segment, thus effectively expanding the hotel’s potential demand pool.…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring the Determinants of Hotel Operating Performance Stabilization in Emerging Markets: Deciphering the Myth

Tan¹,

Lee

2021

Journal of Hospitality & Tourism Research

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Guided by resource-based view, this study investigates performance stabilization of new hotels in emerging markets. Profitability measures (e.g., gross operating profit percentage [GOP%]) and standard operating metrics (i.e., average daily rate [ADR], occupancy, and revenue per available room [RevPAR]) for 105 hotels in China, Indonesia, and Thailand were collected from 2002 to 2015. Growth analysis of the data showed that, contrary to industry assumptions within mature markets, most hotels did not stabilize when standard operating metrics were used; even when they did, they took significantly longer than 3 years. Instead, GOP% was identified as the best measure to exhibit stable performance; hence, this measure was econometrically regressed against each hotel’s comparative advantages. Results showed that real estate type and hotel positioning significantly affected performance stabilization, whereas location and scale did not. This study contributes to the current dearth of literature on strategic management and hotel performance, providing previously unavailable empirical evidence relating to bottom-line profitability.

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“…With the increasing intensity of competition for attracting international attendees (Lee and Back, 2005), association conferences have become a significant market for business tourism destinations (Malekmohammadi et al , 2011). In the USA, recent years have further witnessed an unprecedented increase in the size and volume of MICE business (Madanoglu and Ozdemir, 2016). In 2012, associations in the USA hosted the second largest share of meeting participants (PricewaterhouseCoopers, L.L.P., 2012).…”

Section: Review Of Literaturementioning

confidence: 99%

Modeling event attendees’ experiences during customer-customer encounters (CCEs)

Wei

Cai

et al. 2017

IJCHM

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Purpose The purpose of this study is to explore how event attendees experience interactive encounters in the most competitive segment of the business sector of events – conferences. Design/methodology/approach A total of 26 in-depth personal interviews was conducted with previous conference attendees. Line-by-line open coding, axial coding and selective coding are performed. Findings This study develops a framework for experiences during customer–customer encounters (CCEs), which presents a dual motivational structure that explains one’s participation in CCEs, a classification of typical CCEs, four processes that one experiences during CCEs and three levels of situational factors that influence experiences during CCEs. Originality/value This study makes one of the first attempts to propose a multidimensional conceptualization of CCE experiences using an attendee perspective. Beyond the utilitarian and social benefits, this study suggests that it is important for event studies to explore the psychological and emotional meanings of CCE experiences through an experiential lens and that the competitive battleground in event industry should lie in staging memorable experiences during CCEs.

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Is more better? The relationship between meeting space capacity and hotel operating performance

Cited by 25 publications

References 34 publications

Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector

Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector

Exploring the Determinants of Hotel Operating Performance Stabilization in Emerging Markets: Deciphering the Myth

Modeling event attendees’ experiences during customer-customer encounters (CCEs)

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