“…For example, scholars in the subject have exposed that the SMEs that carry out these practices and/or business strategies manage to improve their processes, manage to efficiently manage logistics, and standardize products and services. These actions lead them to more competitive markets and to the total satisfaction of their customers (Cantele & Zardini, 2018;Graafland, 2018). In addition, with strategies aimed at environmental sustainability and commitment to stakeholders, companies achieve the improvement of the business image, innovation is increased, they manage to penetrate new markets with greater force, they manage to increase the level of customers, they increase their sales, competitiveness increases and consequently the financial and economic profitability increases (Ageron & Spalanzani, 2012;Dey et al, 2018;Gianni, Gotzamani, & Tsiotras, 2017;Torugsa, O'Donohue, & Hecker, 2012).…”