Is the Covid-19 pandemic strong enough to change the online order delivery methods? Changes in the relationship between attitude and behavior towards order delivery by drone

Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users

“…Some researchers have even raised the following question: Is the COVID-19 pandemic strong enough to change online order delivery methods? [49]. However, these studies again focus primarily on the technological elements of contactless deliveries, applying theories such as innovation diffusion and technology acceptance [49].…”

“…[49]. However, these studies again focus primarily on the technological elements of contactless deliveries, applying theories such as innovation diffusion and technology acceptance [49]. To the best of the authors' knowledge, no research has used the unique context of self-collection (i.e., low in technological complexity and high in self-service commitment) to examine the impacts of the pandemic on shoppers' changing behaviours with respect to self-service.…”

Could 3D food printing help to improve the food supply chain resilience against disruptions such as caused by pandemic crises?

“…This is in disagreement with FDA and UK government (FDA, 2020; UK, 2020) which suggest a minimum distance of approximately 2 metres between the workers at manufacturing places or, if not practical, to use novel technological solutions to reduce the contact between the workers. Also, the use of systems to delivery ingredients, packaging, etc., to the industry would be very useful to avoid people‐to‐people and people‐to‐surface contact since many infections have been reported due to the interaction with couriers (Yaprak et al ., 2021). On these bases, new approaches and technologies have been recently proposed/introduced in the food chain to address emerging safety rules and to reduce the dangerous effects of COVID‐19 on people health.…”

Two Years of Covid-19 in Retailing: Issues and Changes

“…UK, Italy, Australia, China, Germany, Spain, France, Brazil, USA and others) faced lockdown, community containment, and mobility restrictions for extended periods of time Wilder-Smith and Freedman, 2020). Due to these long-term situations, many people turned to online commerce (Fihartini et al, 2021;Grewal et al, 2021;Guthrie et al, 2021) and new home delivery services (Pantano et al, 2020;Roggeveen and Sethuraman, 2020;Yaprak et al, 2021) for their shopping needs, as well as to home gyms and smart-working (Wilder-Smith & Freedman, 2020). Some research demonstrated people's increased appreciation, especially among those of the baby boomer generation (Parment, 2013), to use online shopping to satisfy their consumption needs (Eger et al, 2021).…”

“…In fact, during the pandemic, several kinds of people discovered benefits from online services they had never used before, like home deliveries, store pick-up, and cashless payment (Pantano et al 2020;Eger et al, 2021). Additionally, some scholars have focused their attention on home delivery services, identifying the interactions between the courier and the consumer as a problem during the pandemic, which could potentially be resolved through a drone delivery system (Grewal et al, 2021;Yaprak et al, 2021). Many retailers who sold online before COVID-19 saw their sales exponentially increase (Eger et al, 2021).…”