low-involvement products. This study explored how online and offline buyers of a specific product differ in their crosschannel use throughout the purchase process and how this differs across types of products. the authors studied more than 1,000 consumers and their use of 17 channels during a recent purchase. results showed that consumers used more online channels when making an online purchase than when making an offline purchase, but that they used offline channels to the same extent when buying a product online as when buying a product offline. 386 JOURNAL OF ADVERTISING RESEARCH december 2016 CoNsumErs' Cross-CHaNNEl usE iN oNliNE aNd oFFliNE PurCHasEs during the consumer choice process. Examples of the online and offline information channels are television, radio, magazines, newspapers, advertising leaflets, door-to-door newspapers, mail, outdoor advertising, cinema, word of mouth, websites, social media, search engines, product reviews, and e-mail. In this study, purchase channels and information channels were distinguished and, together, referred to as "channels." Second, earlier research on consumers' use of multiple purchase channels and multiple media in the purchase process for online versus offline purchases focused on very specific products by studying, for example, retail banking (Gensler, Verhoef, and Böhm, 2012), home mortgages (Frambach, Roest, and Krishnan, 2007), or financial products (Cortinas, Chocarro, and Villanueva, 2010). This study included multiple-44-products. By including multiple products, the researchers were able to investigate whether differences in consumers' self-reported cross-media and cross-channel behavior exist between different types of products (i.e., high-versus 396 JOURNAL OF ADVERTISING RESEARCH december 2016 CoNsumErs' Cross-CHaNNEl usE iN oNliNE aNd oFFliNE PurCHasEs rather than the process they actually followed (See Methodology, page 389).