Is there innovation management of emotions or just the commodification of happiness? A sentiment analysis of happiness apps

Abstract

PurposeThe aim of this research is to gain insight into the emotional impact and cognitive evaluations that these applications have on users from their own perspective.Design/methodology/approachSentiment analysis methodology is used to analyze users’ comments and ratings, assess perceived benefits and determine the emotional impact these applications have on them.FindingsThe results suggest a benefit for happiness scholars, professionals, users and organizations focused on employee well-being and provide valuable insights into the evolving landscape of happiness applications. While the study relies on publicly available user data, it complements, but does not replace, market research or product evaluation conducted by app developers and companies.Originality/valueAmong the myriad channels disseminating the assumption that the good life is attainable through personal means and psychological know-how, smartphone applications have emerged as accessible, cost-effective and attractive tools to help users become happier and alleviate feelings of distress and discomfort.