Is this Shangri-La? The case for authenticity in the Chinese and Indian hospitality industry

Atwal, Glyn; Williams, Alistair

doi:10.1057/bm.2011.48

Cited by 13 publications

(5 citation statements)

References 36 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Authenticity is an important element in building up brand experience (Atwal & Williams, 2012). In China, there have been a group of restaurants with a consistent honorary title 'China Time-honored Brand' awarded by the Ministry of Commerce of the People's Republic of China (Ma, Wei, & Bai 2017;Xu, Wang, Wang, & Song, 2015).…”

mentioning

confidence: 99%

Perceived authenticity of traditional branded restaurants (China): impacts on perceived quality, perceived value, and behavioural intentions

Chen

Huang

Han

2020

Current Issues in Tourism

View full text Add to dashboard Cite

This study attempts to investigate the perceived authenticity of consumers in Chinese traditional branded restaurants, as well as to investigate the specific factors that contribute to consumers' perceived authenticity. It constructs a systematic model addressing whether, and how, consumers' perceived authenticity, can influence their behavioural intentions through perceived quality of food, service, and dining environment, as well as perceived values in traditional branded restaurants. Results were derived from a mixed-method approach where 68 consumers were initially interviewed, followed by interviewer-administered questionnaire survey with additional 418 consumers. Qualitative analysis, along with exploratory factor analysis and confirmatory factor analysis confirmed five factors that influencing consumers' authenticity perceptions: historical and cultural value, brand value, nostalgia, environment authenticity, and food authenticity. Structural equation modelling analysis revealed positive impacts of consumers' perceived authenticity and perceived service quality on their perceived value of dining experience, which in turn predict consumers' behavior intentions.

show abstract

mentioning

confidence: 99%

Perceived authenticity of traditional branded restaurants (China): impacts on perceived quality, perceived value, and behavioural intentions

Chen

Huang

Han

2020

Current Issues in Tourism

View full text Add to dashboard Cite

show abstract

“…Claims of authenticity resonate with consumers in their search for what is real and sincere (Napoli et al, 2014). Research on authenticity has primarily explored the authenticity of experiences (Atwal & Williams, 2012) and the self (Beverland & Farrelly, 2010). Studies have encompassed a wide range of domains such as tourism (Rickly, 2022; Wang, 1999), corporate social responsibility (CSR) (Joo et al, 2019; Safeer & Liu, 2023), culture (Rose & Wood, 2005; Xu et al, 2022), consumer goods (Dwivedi & McDonald, 2018;Morhart et al, 2015; Nunes et al, 2021), and influencers (Audrezet et al, 2020; Koles et al, 2024).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

The dynamic nature of brand authenticity for a new brand: Creating and maintaining perceptions through iconic, indexical, and existential cues

Joo,

Guèvremont

2024

J of Consumer Behaviour

View full text Add to dashboard Cite

Although brand authenticity has been studied across multiple domains, the development and maintenance of brand authenticity in new brands has never been explored. This study provides the first evidence of the evolving nature of brand authenticity (i.e., the creation and maintenance phases) through the interplay of iconic (impression‐based brand characteristics), indexical (evidence‐based brand characteristics), and existential (self‐referential brand characteristics) cues for a new brand. Sixteen season ticket holders for a new sports team brand were interviewed two times each (during and after the team's inaugural season). The analysis shows the interplay of authenticity cues in the development and maintenance of authenticity perceptions, such that indexical and existential cues replace iconic cues as the consumer‐brand relationship evolves. The results reveal the critical roles of existential cues in creating a self‐relevant relationship with consumers as well as the underlying dimensions (i.e., virtuousness, proximity, and transparency) and outcomes (e.g., brand attitude and emotional brand attachment) of authenticity for a new brand. This study provides evidence that new brands can benefit from authenticity perceptions and offers insights into the underlying process in terms of antecedents and outcomes, contributing to authenticity and branding literature.

show abstract

“…This study also finds that families treasure travel experiences with their children. Pine and Gilmore (1998) classified experience into four dimensions, namely, education, entertainment, escapist, and esthetic (Atwal & Williams, 2012). The finding of this study was also categorized into four elements, namely, experience economy, 1.1.1 esthetic (38 text units, 15%), 1.1.2 educational (35 text units, 13%), 1.1.3 escapist (26 text units, 10%), and 1.1.4 entertainment experience (21 text units, 8%).…”

Section: Insert Table 2 Here 11 Special Experiencementioning

confidence: 99%

Is Airbnb a Good Choice for Family Travel?

Lin¹

2021

Family, Children, and Tourism in China

View full text Add to dashboard Cite

This study investigates how sharing economy shapes family travel in accommodation service.This study draws on a data source composed of a literature review and in-depth interviews with family travelers. Interviews with Airbnb family users are transcribed and analyzed using NVivo.Coding enables the researcher to identify major dimensions of the effects of Airbnb on family travel. Result shows that special experience is the most important dimension of family travelers followed by facilities and space, online reviews, location, and recommendations of friends. This outcome serves as pointers for Airbnb hosts in addressing the needs and expectations in family travel.

show abstract

Is this Shangri-La? The case for authenticity in the Chinese and Indian hospitality industry

Cited by 13 publications

References 36 publications

Perceived authenticity of traditional branded restaurants (China): impacts on perceived quality, perceived value, and behavioural intentions

Perceived authenticity of traditional branded restaurants (China): impacts on perceived quality, perceived value, and behavioural intentions

The dynamic nature of brand authenticity for a new brand: Creating and maintaining perceptions through iconic, indexical, and existential cues

Is Airbnb a Good Choice for Family Travel?

Contact Info

Product

Resources

About