Is three a crowd? Examining rapport in investigative interviews.

Driskell, Tripp; Blickensderfer, Beth; Salas, Eduardo

doi:10.1037/a0029686

Cited by 32 publications

(32 citation statements)

References 36 publications

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“…This supports the scarce research in this area (Karliner et al ., ). However, it goes against the views of criminal and intelligence investigators in the field, who believe that the presence of an interpreter has a negative effect on rapport (Driskell et al ., ; Soufan, ).…”

Section: Discussionmentioning

confidence: 99%

“…Driskell et al . () examined how the introduction of a third party affected rapport in police interviews. In contrast, to what those in the field report, no difference was found in rapport when they compared interviews conducted by one or two interviewers.…”

Section: Rapportmentioning

confidence: 97%

“…This conclusion is echoed by others. For example, the Federal Bureau of Investigations argues that the most effective way to obtain accurate information from interviews is to use rapport-building techniques (Driskell, Blickensderfer, & Salas, 2013). Establishing rapport is important as it facilitates talking and cooperation (Bull & Soukara, 2010;Drolet & Morris, 2000;Macintosh, 2009;Valley, Thompson, Gibbons, & Bazerman, 2002), more accurate recall (Collins, Lincoln, & Frank, 2002;Vallano & Schreiber Compo, 2011), helps investigators gain interviewees' trust and, in turn, facilitates relationship building between interviewers and interviewees resulting in a more productive interpersonal experience (Abbe & Brandon, 2012).…”

Section: Rapportmentioning

confidence: 99%

“…Indeed, intelligence investigators in the field have mentioned that interpreters have a negative effect on rapport (Soufan, 2011). Furthermore, the US Department of Defence field manual on intelligence collection cautions that a third person may negatively impact the establishment of rapport (Driskell et al, 2013). Driskell et al (2013) examined how the introduction of a third party affected rapport in police interviews.…”

Section: Rapportmentioning

confidence: 99%

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The effect of interpreters on eliciting information, cues to deceit and rapport

Ewens

Vrij

Leal

et al. 2014

Legal Criminol Psychol

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Background. The present experiment examined how the presence of an interpreter during investigative interviews affects eliciting information, cues to deceit and rapport. Method.A total of 60 native English speakers were interviewed in English and 183 non-native English speakers were interviewed in English (a foreign language) or through an interpreter who interpreted their answers sentence by sentence (short consecutive interpretation) or summarized their answers (long consecutive interpretation). Interviewees discussed the job they had (truth tellers) or pretended to have (liars).Results. Interviewees who spoke through an interpreter provided less detail than interviewees who spoke in their first language and a foreign language (English) without an interpreter. Additionally, cues to deceit occurred more frequently when interviewees spoke without an interpreter. The presence of an interpreter had no effect on rapport.Conclusion. The findings suggest that at present there are no benefits to using an interpreter with regard to eliciting information. Future research should investigate how best to utilize an interpreter to gain maximum detail from an interview.

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Section: Discussionmentioning

confidence: 99%

Section: Rapportmentioning

confidence: 97%

Section: Rapportmentioning

confidence: 99%

Section: Rapportmentioning

confidence: 99%

See 2 more Smart Citations

The effect of interpreters on eliciting information, cues to deceit and rapport

Ewens

Vrij

Leal

et al. 2014

Legal Criminol Psychol

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“…Rapport between the interviewer and interviewee facilitates willingness to engage in conversation and positively influences the flow of information from the interviewee (Driskell, Blickensderfer, & Salas, 2013;Ord et al, 2012;Powell, 2002;Powell et al, 2009;StYves, 2012;Vallano & Compo, 2011;Walsh & Bull, 2012).…”

Section: Core Skills Required For Investigative Interviewingmentioning

confidence: 99%

Skill acquisition, transfer and application: a study of investigative interviewing training in the Queensland Police Service

Mount¹

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The ability of a police officer to elicit case-relevant information from a witness, victim or suspect of a crime is a fundamental component of policing capability. The police officer must be able to elicit accurate, complete and timely information from the individual in a manner that is effective, efficient and legally compliant. The officer must also be able to adapt their elicitation techniques to suit the circumstances of the encounter -whether it is a roadside field interview with a witness to a vehicle accident or a formal investigative interview of a homicide suspect. The interpersonal and communication skills required to effectively undertake the elicitation task, I propose, comprise both 'hard' procedural and 'soft' cognitive components. Neither hard nor soft interviewing skills are typically innate and the police officer must be formally trained in their uses. Once acquired in the training environment, the skills must then be transferred effectively and applied regularly in a workplace setting. At each junction in the acquisition-transfer-application pathway a variety of factors will either enable or inhibit the journey and, ultimately, impact on the effectiveness of the investigative interview that is conducted in the workplace. Using the Queensland Police Service (QPS) as a case study, my research expands upon existing knowledge associated with the skill acquisition-transfer-application pathway. The research also addresses research gaps associated with training delivery and workplace utilisation of both hard and soft investigative interviewing skills.My findings suggest that there is an imbalance of emphasis on hard skills in investigative interviewing training with soft skills relegated to a cursory status. My findings also indicate that QPS Level 1 (Foundation) investigative interviewing training is not satisfying the skill demands of the most common interviewing scenarios for uniformed officers -the Field Interview. My findings suggest that the acquisition-transfer-application pathway for QPS Level 2 (Complex Investigations) is, with some adjustments, more likely to lead to effective investigative interviews. My research has implications for both the design and delivery of investigative interviewing training and the future development and management of this key component of policing capability.iii Declaration by authorThis thesis is composed of my original work, and contains no material previously published or written by another person except where due reference has been made in the text. I have clearly stated the contribution by others to jointly-authored works that I have included in my thesis.

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‘We'll Take It from Here’: The Effect of Changing Interviewers in Information Gathering Interviews

Shaw

Vrij

Leal

et al. 2014

Applied Cognitive Psychology

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A common strategy in interviewing is to repeatedly focus on the same topics, for example by asking to recall an event first in chronological order and then in reverse order. We examined the effect of changing interviewers between the two questions or keeping the same interviewers throughout on cues to deception. Truth tellers may be most encouraged to recall again what they have witnessed when confronted with new interviewers, as these new interviewers have not heard their story before. Liars may be most encouraged to recall again their story when confronted with the same interviewers, realising that these interviewers will check for consistency in their answers. The impact of changing interviewers should lead to more pronounced differences between truth tellers and liars in terms of detail and repetition in the 'Changed Interviewers' condition compared with the 'Same Interviewers' condition. Participants were interviewed by two interviewers about a mock security meeting they attended. In half the interviews, the same two interviewers remained throughout, and in the other half, two new interviewers took over half-way through. As predicted, differences between truth tellers and liars in terms of detail and repetition were most pronounced in the 'Changed Interviewers' condition. Changing interviewers during an interview effectively differentiates liars and truth tellers with respect to detail and repetition. We discuss this finding and its place within investigative interviewing and deception detection literature.

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Is three a crowd? Examining rapport in investigative interviews.

Cited by 32 publications

References 36 publications

The effect of interpreters on eliciting information, cues to deceit and rapport

The effect of interpreters on eliciting information, cues to deceit and rapport

Skill acquisition, transfer and application: a study of investigative interviewing training in the Queensland Police Service

‘We'll Take It from Here’: The Effect of Changing Interviewers in Information Gathering Interviews

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