ISO 9000 practices and financial performance: A technology coherence perspective

Benner, Mary J.; Veloso, Francisco

doi:10.1016/j.jom.2007.10.005

Cited by 252 publications

(239 citation statements)

References 86 publications

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“…There is a gap in the literature concerning the relationship between ISO implementation and organizational learning. Benner and Veloso (2008) provide one justification for this greater orientation to learning, as they argue that the repetition of the standardized processes proposed by ISO increases the benefits of learning by doing Tushman, 2003 andLevinthal andMarch, 1993). On the other hand, Oliver (2009) concludes from an analysis of 277 ISOcertified Australian companies that organizations that practice true commitment to quality philosophy develop the right environment for learning.…”

Section: Discussion Of Results and Further Directions For Researchmentioning

confidence: 99%

“…At the end of 2006, over 870,000 certifications had been granted in 140 countries worldwide (Heras-Saizarbitoria, Casadesús, & Marimón, 2011). However, understanding the effects of these standards on performance has always been a topic of great controversy (Benner and Veloso, 2008, Dick et al, 2008, Prajogo, 2011and Terziovski et al, 2003. Some studies indicate that the 2000 version makes significant improvements in some practices where previous versions failed ( Bayo-Moriones et al, 2011, Gotzamani, 2010and Martínez-Costa et al, 2009), but there is still little consensus concerning the effects of these improved practices on performance (Dick et al, 2008, Martínez-Costa et al, 2009and Prajogo, 2011.…”

Section: Introductionmentioning

confidence: 99%

“…Some studies even argue that the massive implementation of the ISO Standard has led to an inability to differentiate the companies that benefit from implementation (Karapetrovic et al, 2010 andKuo et al, 2009). In fact, the study by Benner and Veloso (2008) shows that early adopters obtain some benefits from ISO 9000, whereas later adopters only gain legitimacy advantages. To analyse this phenomenon, our study seeks to identify the differences between ISO 9001:2000 certified and non-certified organizations concerning relationships between the strategic variables mentioned above.…”

Section: Introductionmentioning

confidence: 99%

“…It is very important to analyse the association between ISO implementation and explorative and exploitative behaviours, since the routinization associated with this standard probably has repercussions for explorative and exploitative behaviors. This contribution may add to the lack of consensus on the benefits of the 2000 version (Martínez-Costa et al, 2009) and to the fact that, due to the widespread dissemination of the ISO standards, it is no longer possible to differentiate between them (Benner & Veloso, 2008). All of these factors make it very useful to study the contemporary situation in order to generate empirical support for the conclusions obtained.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Tamayo-Torres

Gutiérrez

Moreno

2014

European Journal of Operational Research

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The markets in which organizations currently operate require them to use behaviour based on both exploitation strategy and exploration strategy, each of which contributes fundamental benefits for the firm's success. Exploitation strategy attempts to obtain the maximum advantage from existing abilities, whereas exploration strategy searches for new ways for the organization to adapt. Further, since manufacturing markets are characterized by short product life, they require a high level of manufacturing flexibility, which can play a crucial role in the development of the exploitation and exploration strategies. This study analyses the relationship of manufacturing flexibility to exploitation and exploration strategies, taking into account an issue of maximum international scope: the implementation of ISO standards. In many international markets, ISO implementation is crucial in enabling organizations to be competitive. However, no consensus has been reached concerning the real benefits that these systems provide to the organizations that implement them. The main goal of our study is to analyse whether there are significant differences in the relationship of manufacturing flexibility to exploitation and exploration strategies in ISO 9001:2000 certified organizations and non-certified organizations. Our results show that most of the relationships analysed are only significant in ISO certified organizations. As an added value, the study analyses the relationship of exploitation and exploration strategies to organizational learning orientation and finds this relationship to be significant in all cases.

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Section: Discussion Of Results and Further Directions For Researchmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Tamayo-Torres

Gutiérrez

Moreno

2014

European Journal of Operational Research

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“…Benner and Veloso [2] cite literature that shows contrasting results of implementing process management practices such as the TQM, BNQP, and ISO 9000 in relation to a firm's performance, especially with regard to the firm's objective of achieving sustainable competitive advantage. On ISO 9000 in particular, they report that -since this practice is generic and has been readily adopted by thousands of organisations -the financial benefits for early adopters do not happen to late adopters unless they tie these practices up to firmspecific, unique, and inimitable capabilities in creating competitive advantage.…”

Section: Review Of Corporate Performance Management Toolsmentioning

confidence: 99%

An Integrated Performance Management Framework for a Multi-Business Company

Aburas

2011

The South African Journal of Industrial Engineering

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A multi-business company is a complex entity. Evaluating corporate performance of such an organisation is even more challenging. Corporate performance is inherently multidimensional in nature, is viewed from various perspectives, and has to satisfy multiple objectives. It is multi-dimensional in the sense of being a function of many variables that drive firm performance; multi-perspectival, from various stakeholders' standpoints; and multi-objectives are to be optimised. So there is no single corporate performance evaluation tool that can be prescribed as a stand-alone gauge; however, a unified and holistic corporate performance management system can be developed from multiple tools. This paper attempts to bring together a variety of performance management tools that have evolved and developed in theory, and have been tested and applied in practice. In developing this convergence, first a set of criteria that answers the multi-dimensional, multi-perspectival, and multi-objective requirements of a firm's performance will be identified and weighted. Second, management tools that have been used either singly or in combination by multi-business companies are reviewed and ranked against the chosen criteria. Finally, an integrated model or framework that brings together and unifies the elements of these ranked performance management tools is proposed. OPSOMMING'n Multi-maatskappy-onderneming is 'n komplekse entiteit. Die evaluasie van maatskappyprestasie van so 'n onderneming is self meer van 'n uitdaging. Maatskappyprestasie is inherent multidimensioneel, word uit verskeie perspektiewe beskou en moet veelvuldige doelwitte bevredig. Geen enkele maatstaf is beskikbaar om hierdie fasette van maatskappyprestasie te evalueer, alhoewel 'n holistiese prestasiebestuurstelsel ontwikkel kan word gebaseer op verskillende maatstawwe. Hierdie artikel bring verskillende metodologieë byeen vir die meting van maatskappyprestasie wat multi-dimensioneel, multiperspektiewelik en multi-doelwit-geöriënteerd is. Sodoende word 'n geïntegreerde raamwerk vir die meting van maatskappyprestasie ontwikkel.

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Forecasting corporate financial performance with deep learning and interpretable ALE method: Evidence from China

Liang,

Liu,

et al. 2024

Journal of Forecasting

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Forecasting and analyzing corporate financial performance are of significant value to investors, managers, and regulators. In this paper, we constructed the one‐dimensional convolutional neural networks (1D‐CNN) and long short‐term memory (LSTM) deep learning models to investigate the feasibility of forecasting corporate financial performance with deep learning models, using the corporate financial features and environment, social and governance (ESG) rating index of Chinese A‐share listed corporation data from 2015 to 2021. Five evaluation metrics were employed to measure models' forecasting effects, and four competing machine learning models were built to verify the improvement in forecasting accuracy brought by the deep learning models. Furthermore, we also introduced the Accumulated Local Effects method to explore the forecasting processes of the deep learning models. The empirical results show the following: (1) Deep learning models can effectively extract the time‐series information in corporate data, thereby solving the task of predicting corporate financial performance with high accuracy. (2) The introduction of ESG information significantly contributes to the forecasting accuracy of corporate financial performance. For both 1D‐CNN and LSTM models, the ESG rating index can provide additional useful information for forecasting. (3) The interpretable results reveal the preference and emphasis of the two deep learning models for the different features. This further proves the robustness and reliability of deep learning models in forecasting corporate financial performance.

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ISO 9000 practices and financial performance: A technology coherence perspective

Cited by 252 publications

References 86 publications

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

An Integrated Performance Management Framework for a Multi-Business Company

Forecasting corporate financial performance with deep learning and interpretable ALE method: Evidence from China

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