ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study

Moturi, Christopher A.; Mbithi, Pmf

doi:10.1108/tqm-04-2015-0053

Cited by 17 publications

(22 citation statements)

References 10 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In addition to these methodologies, the education sector has opted for quality models such as the European Foundation for Quality Management (EFQM) excellence model, the Malcolm Baldrige National Quality Award (MBNQA), the Singapore model Quality Award (SQA) and School Excellence Model [4]. For instance, according to [9], HEIs work with management systems, such as external accreditation and certification bodies (e.g. ISO 9001), to improve their processes and face global competition.…”

Section: Introductionmentioning

confidence: 99%

Measuring Critical Success Factors for Six Sigma in Higher Education Institutions: Development and Validation of a Surveying Instrument

et al. 2020

View full text Add to dashboard Cite

Critical success factors are key elements that enable the success of projects. This research work proposes the design and validation of an instrument to evaluate the implementation of six sigma critical success factors during improvement projects in higher education institutions. Eleven critical success factors were selected from the literature on the six sigma methodology, including managerial participation and commitment, six sigma linkage with the institutional strategy, six sigma linkage with suppliers, communication, and team member selection, among others. The instrument was validated among Mexican higher education institutions, from which 743 surveys were collected. Namely, the instrument was administered to experienced improvement project developers. Then, the collected data were analyzed, first by means of an exploratory factor analysis, and later with a confirmatory factor analysis using software program SPSS Amos R. Our results demonstrate that the proposed instrument is statistically valid, so it can be used by higher education institutions to evaluate how Six Sigma critical success factors are handled during improvement projects development. Similarly, the survey can help universities detect areas of opportunity when adopting the six sigma methodology and fit models to evaluate how critical success factors interact among them to achieve the expected results of improvement projects. INDEX TERMS Confirmatory factor analysis, construct validation, higher education, improvement projects, six sigma.

show abstract

Section: Introductionmentioning

confidence: 99%

Measuring Critical Success Factors for Six Sigma in Higher Education Institutions: Development and Validation of a Surveying Instrument

et al. 2020

View full text Add to dashboard Cite

show abstract

“…Indeed, it is often regarded as a form of managerialism (Lange and Kriel, 2017), resulting in IQA not being accepted as an integral component of institutional development. The ISO standard also increases staff's workload as audits and documentation are required (Moturi and Mbithi, 2015). All these challenges raise the need for internalisation of IQA by staff to the point where QA becomes an integral component of workflows.…”

Section: Suitability Of the Standardmentioning

confidence: 99%

“…Implementing the ISO 9001 standard requires time and other resources and should be regarded as an investment. Moturi and Mbithi (2015) and Basir (2012) note that a lack of resources is one of the factors that limit implementation. Furthermore, staff need to invest their time in IQA-related activities and this should not be perceived as 'add-on work'.…”

Section: Suitability Of the Standardmentioning

confidence: 99%

“…However, it is difficult to establish how many of these pertain to HEIs (Kasperav , 2013). Empirical and theoretical studies on the use of the ISO 9001 standard in HE include Thonhauser and Passmore (2006);El Abbadi et al (2014); Martin and Thawabieh (2018); Chiarini (2015); Moturi and Mbithi (2015); Papadimitriou and Westerheijden (2010); Heras-Saizarbitoria and Boiral (2015); and Kasperav erniauskien and Serafinas (2018). The results are mixed and it has been difficult to prove causality when it comes to the standard's impact on teaching and learning.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Critical Analysis of the Applicability of the ISO 9001 Standard in Higher Education Institutions

Kamusoko

2020

IJAHE

View full text Add to dashboard Cite

This paper analyses the applicability of the ISO 9001 standard in higher education institutions (HEIs). The ISO 9001standard, initially developed for application in industry, sets the requirements for implementing a quality management system (QMS) in an organisation. Over the years, the standard has been adapted to the higher education (HE) sector as a model for quality assurance and enhancement. In this study, the standard is analysed based on a framework with the following variables; 1) Importance of the philosophy of the standard in HE, 2) Suitability to HE, 3) Ease of implementation, 4) Effect on quality assurance and enhancement and 5) Effect on quality culture. The mechanisms of how the standard affects quality management are also presented. The analysis shows that ISO 9001 is based on a philosophy that resonates with general approaches to quality assurance in HEIs. The seven principles of the standard provide a good base for an effective QMS. The standard is suitable to HEIs as its provisions can be adapted to the peculiarities of this sector. Although there is some considerable workload exerted by the standard, it can be applied with ease. There is both theoretical and empirical basis for the standard to embolden quality assurance and enhancement in HE. Both academic provision and administrative services can benefit from the standard. The standard can promote and strengthen quality culture in HEIs, more so where staff show deep engagement with the processes of the standard. It is concluded that the ISO 9001 standard provides a framework for a QMS that is applicable to the HE sector.

show abstract

“…The process approach improves the effectiveness and efficiency of the educational institution in achieving its objectives to improve customer satisfaction, taking into account its requirements [15], that is, a sequence of activities duly organized and managed in a way to create value to the customer and other interested parties [16]. These activities are described in detail in procedures, which describe the specific form and method to perform a given activity [17], that is, know how to do [18].…”

Section: Introductionmentioning

confidence: 99%

Process-Oriented Quality in e-Learning: A Proposal for a Global Model

Vagarinho

Nistal

2020

IEEE Access

View full text Add to dashboard Cite

Nowadays, all the universities that offer courses in the e-learning modality seek to improve and differentiate more and more from their competitors. One possible way forward is without doubt to implement standards and good practices. These allow us to guarantee the quality in the implementation or maintenance of the entire e-learning system. The problem is the diversity of existing standards and good practices because they can generate confusion in the selection of the most appropriate. The ideal would be to have a global quality model so that it would be easy to identify what is really needed to implement, maintain, ensure or adequately compare quality across all universities, regardless of their geographical location. In this work, an initial proposal of such a model is presented. In this sense, a set of 15 standards and good practices from all the continents were studied, using a quantitative and qualitative methodology. As a result, this proposal had a total of 15 dimensions and 93 criteria, and it was verified that no standard or good practice encompasses all the criteria. This initial model was validated by the opinion of experts through an on-line questionnaire. Taking into account the results of this validation, the proposed model was divided into three basic groups according to the importance of the dimensions, and in turn divided into other three groups according to the importance of the criteria, structured as a pyramid of levels, where the top or core model consists of 5 dimensions and 9 criteria. This proposal for a global model helps all who are interested in quality in e-learning to make decisions to improve or adjust the entire educational process in a university or teaching institution. INDEX TERMS E-learning, quality assurance, quality, standardization, process-oriented. 10) C-RAC: COUNCIL OF REGIONAL ACCREDITING COMMISSIONS CRAC is a US regional accrediting agency created to improve the quality of e-learning programs. It promotes

show abstract

ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study

Cited by 17 publications

References 10 publications

Measuring Critical Success Factors for Six Sigma in Higher Education Institutions: Development and Validation of a Surveying Instrument

Measuring Critical Success Factors for Six Sigma in Higher Education Institutions: Development and Validation of a Surveying Instrument

Critical Analysis of the Applicability of the ISO 9001 Standard in Higher Education Institutions

Process-Oriented Quality in e-Learning: A Proposal for a Global Model

Contact Info

Product

Resources

About