ISO 9001:2015: the view from the conformity assessment community

Fonseca, Luís; Domingues, Pedro; Nóvoa, Henriqueta; Simpson, Paul C.; Sá, Joana dos Guimarães

doi:10.1080/14783363.2022.2073212

Cited by 19 publications

(14 citation statements)

References 26 publications

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“…Bastas and Liyanage (2018) state that the adoption of ISO 9001 contributes to the improvement of the company's performance, while Ilkay and Aslan (2012) doubt this premise, given the little empirical evidence and the considerable investment costs that this implementation may entail. Also, Fonseca et al (2022) when assessing the community's perceptions regarding the auditability of ISO 9001:2015 and its ease of use by audited organizations, concluded that ISO 9001:2015 achieved its main objectives, but there is a need to simplify the language and improve the understandability and consistency of interpretations of requirements in the next ISO 9001 revision cycle.…”

Section: Iso 9001 -Quality Management Systemsmentioning

confidence: 99%

Impact of ISO 14001 and ISO 9001 adoption on corporate performance: evidence on a bank-based system

Neves

Reis

Reis³

et al. 2023

IJPPM

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PurposeThis paper aims to analyze the impact of the adoption of ISO 14001 and ISO 9001 on the performance of Portuguese companies. The sample includes the companies listed on Euronext Lisbon, with economic, financial and specific information – the specific being environmental information and quality information – for the period between 2015 and 2019, which corresponds to the post-Troika period when some economic growth started to be witnessed. The specific information of each area is translated into the environmental certification by the ISO 14001 standard, the quality certification by the ISO 9001 standard, and sustainability reports.Design/methodology/approachTo achieve this aim, four variables were used as a measure of the companies' performance, Return on Assets (ROA), Return on Equity (ROE); Tobin's Q and EBITDA Margin. With this data, different panel models were tested to validate if ISO 9001 and ISO 14001 certifications impact Portuguese listed companies performance. Specifically, the authors have used the Generalized Method of Moments, GMM-System, an estimation method proposed by Arellano and Bover (1995) and Blundell and Bond (1998).FindingsThe results show that, in general, the environment and quality variables fail to explain the dependent variables, that is, ISO certifications do not provide positive or negative variations in the performance of companies, suggesting that they are not yet as much for civil society, as well as for current or potential shareholders. When used as an independent variable, certification according to the ISO 14001 or 9001 standards, negative and significant oscillations were verified in the dependent variable, MgEBITDA, suggesting that only for managers this variable is determinant, but with a negative impact, given the high costs, it entails without pressure from other stakeholders.Originality/valueThis study is the first to analyze the impact of the adoption of ISO 14001 and ISO 9001 on Portuguese companies' performance. This empirical study aims to show all investors, managers, regulators and civil society itself the long path that still needs to be taken toward sustainability.

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Section: Iso 9001 -Quality Management Systemsmentioning

confidence: 99%

Impact of ISO 14001 and ISO 9001 adoption on corporate performance: evidence on a bank-based system

Neves

Reis

Reis³

et al. 2023

IJPPM

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“…The current ISO 9001 edition was published in 2015. It is structurally supported by the Annex SL, which emphasizes the need to monitor the context and evaluate the stakeholders that influence the organization, focusing on a business and process approach with more flexibility and less focus on documentation (Fonseca et al. , 2023; Astrini, 2021; Wilson and Campbell, 2020).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Does personal data protection matter for ISO 9001 certification and firm performance?

Siougle

Dimelis

Malevris

2023

IJPPM

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PurposeThis study explores the link between ISO 9001 certification, personal data protection and firm performance using financial balance sheet and survey data. The security aspect of data protection is analyzed based on the major requirements of the General Data Protection Regulation and mapped to the relevant controls of the ISO/IEC 27001/27002 standards.Design/methodology/approachThe research analysis is based on 96 ISO 9001–certified and non-certified publicly traded manufacturing and service firms that responded to a structured questionnaire. The authors develop and empirically test their theoretical model using the structural equation modeling technique and follow a difference-in-differences econometric modeling approach to estimate financial performance differences between certified and non-certified firms accounting for the level of data protection.FindingsThe estimates indicate three core dimensions in the areas of “policies, procedures and responsibilities,” “access control management” and “risk-reduction techniques” as desirable components in establishing the concept of data security. The estimates also suggest that the data protection level has significantly impacted the performance of certified firms relative to the non-certified. Controlling for the effect of industry-level factors reveals a positive relationship between data security and high-technological intensity.Practical implicationsThe results imply that improving the level of compliance to data protection enhances the link between certification and firm performance.Originality/valueThis study fills a gap in the literature by empirically testing the influence of data protection on the relationship between quality certification and firm performance.

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“…Berdasarkan sertifikasi ISO 9001:2015, organisasi diminta untuk memanfaatkan praktik KM untuk mencapai efektivitas dan keunggulan komparatif di pasar (Brito et al, Baskoro, Kahpi, Ridwan, Hubungan Antara … https://doi.org/10.35760/eb.2022.v27i1.5095 2020). Para peneliti juga mencatat kesamaan dan kepatuhan antara KM dan ISO 9001 sambil membuat asumsi bahwa keduanya memiliki tujuan yang sama untuk mencapai perbaikan berkelanjutan dalam menyediakan produk dan layanan berorientasi pelanggan (Wilson & Campbell, 2016) dan bahwa kedua sistem menggunakan penyimpanan data, pemanfaatan pengetahuan, kemampuan karyawan, dan pembelajaran organisasi (Fonseca & Domingues, 2017). Para peneliti juga mencatat bahwa kombinasi yang tepat dari kedua sistem memiliki dampak berkelanjutan pada pembangunan berkelanjutan perusahaan di pasar (Abdullah & Ahmad, 2009).…”

Section: Peranan Sertifikasi Iso 9001:2015unclassified

Hubungan Antara Manajemen Pengetahuan Dan Keberlanjutan Organisasi: Peran Sertifikasi Iso 9001

Baskoro

Kahpi

Ridwan³

2022

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The purpose of this study is to determine the influence of the determinants of knowledge management on organizational sustainability. The study also investigated performance differences among ISO 9001 certified and non-certified companies. A total of 156 employees from various private companies in Bekasi were used as samples. The SEM-PLS approach is used to test hypothetical models. Independent sample t-test testing is used to see the difference between ISO 9001 certified and non-certified companies. Based on the results of research it is known that the storage of knowledge plays a key role in the generation of knowledge, sharing, and utilization. Knowledge management has a significant impact on organizational sustainability.

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ISO 9001:2015: the view from the conformity assessment community

Cited by 19 publications

References 26 publications

Impact of ISO 14001 and ISO 9001 adoption on corporate performance: evidence on a bank-based system

Impact of ISO 14001 and ISO 9001 adoption on corporate performance: evidence on a bank-based system

Does personal data protection matter for ISO 9001 certification and firm performance?

Hubungan Antara Manajemen Pengetahuan Dan Keberlanjutan Organisasi: Peran Sertifikasi Iso 9001

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