ISO 9001 based quality management systems and organisational performance: a systematic literature review

Conceptual Framework of Development of Quality Culture in Indonesian Construction Company

“…Ramphal in 2015 stated that ISO 9001 is a normative standard that is internationally recognized as a model for the quality management system implementation that can be applied to any type of business 26) . The first version was released in 1987 focusing on the standardization of the organizations' activities through procedures.…”

“…The first version was released in 1987 focusing on the standardization of the organizations' activities through procedures. After a few revisions, in 2015, the latest version was published, with the concept of risk management, organizational context assessment and strengthening leadership roles and responsibilities to achieve the organization's objectives 26) .…”

“…That maturity approach, namely Quality Culture Maturity Model will help organizations to assess their current level of quality culture and to determine the actions required to improve it 28) . According to Crosby in 1999, one aspect that can distinguish the level of quality management maturity among several corporations is the ISO 9001 certification existence 26) .…”

The Added Value of the Iso 9001:2015 International Standard From an Auditors’ Perspective: A Cb-Sem Based Evaluation

“…The 2000 version introduced the concept of process management, making organizations manage their activities in an interconnected way to satisfy the requirements of their clients. This concept was reinforced in the 2008 version of the standard, which brought small changes in order to improve understanding of the requirements (Sfreddo et al, 2018). As ISO 9001 adoption mature, the motivations for its implementation began to encompass process performance improving, enhancing customer satisfaction and business results and ensuring organizational sustainability (Poksinska et al, 2006;Han & Chen, 2007;Prajogo, 2011;Chatzoglou et al, 2015;Zimon, 2016;.…”

Relationship between quality management practices, performance and maturity quality management, a contingency approach

“…Crosby (1976) introduced the concept of quality management maturity as an element that helps managers understand the function of quality, and he stated that long-term activities must be planned, as well as the fact that the involvement of each person-and not just the quality managers-is essential. In this way, quality management has focused on looking for more efficient and effective processes (Juran, Gryna, and Bingham, 2005) and there are many practices that can be implemented, however, there is little information depicting which are more relevant than others in different contexts, therefore, it is important to be able to find "which practices should be emphasized by organizations at difference stages of QM maturity" (Sousa and Voss, 2002, p. 15) and consolidated a model for evaluation of the management system's maturity level (Sfreddo et al, 2018).…”