“…Four interventions have been found in the literature that conceptually fit this category and have been suggested for mediating emotionally laden student reactions and reestablishing emotional balance. First, accurate listening and reflection involves an instructor's use of reflection as well as summarization of all perspectives of students involved in a conflict (Choudhuri, ; Gloria et al, ; Sue et al, ; Sue, Torino, et al, ; Young, ). Second, acknowledging the difficulty of being in the course is a technique for normalizing the emotional reactions students may experience in confronting certain topics and issues covered in multicultural classes (Jones, Sander, & Booker, ; Sue, Torino, et al, ).…”