How to cite:Robinson, Kathy Students' appraisal of emotional and relational experience whilst collaborating online using text based communication. Computers & Education, 54(3) pp. 799-807.
oro.open.ac.ukStudents' appraisal of emotional and relational experience whilst collaborating online using text based communication.
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AbstractThe impacts that the lack of physical cues and non-verbal cues of emotional expression has on the student learning experience in text based online environments were targeted separately in this study. A questionnaire was constructed with separate items for non-verbal cues of emotional expression and cues to physical identity. The survey also included questions about students' previous experience with technology and collaboration, and their motivations for undertaking the course. Views about their interactions with other students were also sought. The responses of two hundred and fifty students who had undertaken a text based online course where collaboration was a mandatory requirement were collected and subsequently analysed using cluster analysis. Four distinct cohorts of students were identified. Using a conceptual approach borrowed from neuroscience, modularity, it has been possible to encapsulate the effects of three distinct aspects of collaborating in text based online contexts, lack of cues to physical identity, lack of cues to emotional expression and interaction experience. These aspects were analysed alongside the student profiles for each of the four cohorts. The findings indicate that the external factors that an individual student brings to a learning context can impact on the learning experience. Neuroscientifically based knowledge that is relevant for the findings of the survey are identified and considered in terms of the questions raised from an interdisciplinary perspective.Keywords emotion, online interaction, collaboration, computer mediated communication, neuroscience.
IntroductionLearning environments hosted by computer-mediated conferencing software provide significant practical advantages for some learners. Educators who recognise the benefits of dialogic contexts for deepening understanding and knowing recognise their potential as a learning context (Hodgson 2002). (Hrastinski 2009) claims that participation and learning are intricately interrelated; in order for learners to take full advantage the participation experience needs to be satisfactory. Hrastinski describes participation 'as a complex process of taking part and maintaining relations with others' (Hrastinski,2009, p80). However it has been argued that a text based online context does not adequately provide for the emotional aspects of interacting with others, see (Walther 2006) for a review. In particular there have been persistent claims that social presence and sense of social identity are either diminished or lacking and that negative behaviour towards others (flaming) is more common (Siegel, Dubsovsky, Kiesler & McGuire, 1986). This view has undoubtedly been influenced by research into teleconfe...