Issues in Adapting Usability Testing for Global Usability

Smith, Andy

doi:10.1007/978-0-85729-304-6_3

Cited by 8 publications

(9 citation statements)

References 16 publications

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“…They concluded that when applying the classic CTA usability method with Asian users (Nisbett et al argues that Asians tend to be holistic thinkers), the test leader (evaluator) should be sensitive towards several aspects of the CTA method. Similar issues have been raised by others, e.g., (Chavan, 2005;Evers, 2002;Goh et al, 2013;Jano, et al, 2015;Kamppuri, 2011;Pineda, 2014;Shi, 2008;Sivaji & Ahmad, 2014;Smith, 2011;Winschiers-Theophilus, et al, 2010;Xie, et al, 2009). There is a growing number of suggested modifications to UX evaluation based on particular regional user groups or contexts.…”

Section: The Socio-cultural Context Of Cta Ux Evaluationsupporting

confidence: 52%

“…1080/10447318.2016.1243928 To cite this article: Sivaji Page 5 regarding the social appropriateness of sharing the available knowledge with the evaluator in the UX evaluation situation. On a societal level, the issue of power in UX evaluation has been addressed by using Hofstede's national cultural dimensions (Hofstede & Minkov, 2013) by Andy Smith (2011), who suggested a model for fitting variants of UX evaluation methods to countries, based on national values. Smith identified in particular one of Hofstede's cultural dimensions as important for UX evaluation, the Power Distance (PD) dimension, which can be defined as the degree of generally accepted dependence between boss and subordinate.…”

Section: Pagementioning

confidence: 99%

“…According to Smith's (2011) model for fitting UX evaluation to countries, CTA UX evaluation (or 'task-based usability evaluation' as he calls it) should not be doable in a country like Malaysia with values that go against openly voicing your critique and against doing tasks individually and in a sequence. In contrast, we found that task based CTA UX evaluation works fine in Malaysia, but only with the addition of Textual feedback to mitigate the effects of socio-economic status in certain user groups.…”

Section: Mixed Power and Gender Issuesmentioning

confidence: 99%

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A Textual Feedback Tool for Empowering Participants in Usability and UX Evaluations

Sivaji

Nielsen

Clemmensen

2016

International Journal of Human–Computer Interaction

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The usability movement has historically always sought to empower end-users of computers, so that they understand what is happening and can control the outcome. In this paper, we develop and evaluate a 'Textual feedback' tool for usability and UX evaluation that can be used to empower welleducated, but low-status, users in UX evaluations in countries and contexts with high power distances. The proposed tool contributes to the HCI community's pool of localized UX evaluation tools. We evaluate the tool with 40 users from two socio-economic groups in real-life UX usability evaluations setting in Malaysia.The results indicate that the Textual Feedback tool may help participants to give their thoughts in UX evaluation in high power distance contexts. In particular, the Textual Feedback tool helps high status females and low status males express more UX problems than they can do with traditional CTA alone. We found that classic concurrent think aloud UX evaluation works fine in high power contexts, but only with the addition of Textual feedback to mitigate the effects of socio-economic status in certain user groups. We suggest that future research on UX evaluation look more into how to empower certain user groups, such as low status female users, in UX evaluations done in high power distance contexts.

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Section: The Socio-cultural Context Of Cta Ux Evaluationsupporting

confidence: 52%

Section: Pagementioning

confidence: 99%

Section: Mixed Power and Gender Issuesmentioning

confidence: 99%

See 1 more Smart Citation

A Textual Feedback Tool for Empowering Participants in Usability and UX Evaluations

Sivaji

Nielsen

Clemmensen

2016

International Journal of Human–Computer Interaction

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“…The preceding sections presented current problems in the usage of ERP systems, whereas shortcomings primarily exist in terms of navigation and identification [17,30]. Furthermore, the visual information presentation and the menu structure do not often meet the user's definition of a user-friendly ERP system [31].…”

Section: Hypothesismentioning

confidence: 97%

Positive Impacts of Private Smartphone Experience on Satisfaction with Business Applications: A Counter-Evidence

Fohrholz

Lambeck

Gronau

2014

Novel Methods and Technologies for Enterprise Information Systems

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The high dissemination of smartphones in our everyday life has also influenced the use of business applications such as Enterprise Resource Planning (ERP) systems. In particular, the intuitive interaction of mobile devices and their innovative visualization concepts allow for a high joy-of-use. Whereas mobile business applications are already present today, the impact of private Smartphone usage on the user assessment of business applications, such as ERP, is rarely discussed. This paper addresses this research question by investigating the impact of private Smartphone usage on ERP user satisfaction. The authors hypothesize that users with lot of experience in mobile usage are also evaluating their ERP system more critical, as they also expect to have these intuitive interaction concepts in their business environment. The findings presented in this paper are based on a survey with 184 participants from small and medium-sized enterprises in Germany.

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“…From our previous projects we have seen that a successful institutionalization of usability and HCI in developing countries requires three elements: firstly an appropriation of HCI concepts and methods to suit the local country/culture, secondly the forming of a national organization around the reshaped discipline that can actively promote HCI in industry and academia and establish links with local national organizations, and thirdly the roll-out of effective usability practice in industry [8]. Adapting methods and tools to local needs and requirements requires both a deep understanding of the local culture and development routines as well as a genuinely collaborative development approach [9]. …”

Section: Human-computer Interactionmentioning

confidence: 99%

Institutionalizing human-computer interaction for global health

Gulliksen

2017

Global Health Action

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Digitalization is the societal change process in which new ICT-based solutions bring forward completely new ways of doing things, new businesses and new movements in the society. Digitalization also provides completely new ways of addressing issues related to global health. This paper provides an overview of the field of human-computer interaction (HCI) and in what way the field has contributed to international development in different regions of the world. Additionally, it outlines the United Nations’ new sustainability goals from December 2015 and what these could contribute to the development of global health and its relationship to digitalization. Finally, it argues why and how HCI could be adopted and adapted to fit the contextual needs, the need for localization and for the development of new digital innovations. The research methodology is mostly qualitative following an action research paradigm in which the actual change process that the digitalization is evoking is equally important as the scientific conclusions that can be drawn. In conclusion, the paper argues that digitalization is fundamentally changing the society through the development and use of digital technologies and may have a profound effect on the digital development of every country in the world. But it needs to be developed based on local practices, it needs international support and to not be limited by any technological constraints. Particularly digitalization to support global health requires a profound understanding of the users and their context, arguing for user-centred systems design methodologies as particularly suitable.

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Issues in Adapting Usability Testing for Global Usability

Cited by 8 publications

References 16 publications

A Textual Feedback Tool for Empowering Participants in Usability and UX Evaluations

A Textual Feedback Tool for Empowering Participants in Usability and UX Evaluations

Positive Impacts of Private Smartphone Experience on Satisfaction with Business Applications: A Counter-Evidence

Institutionalizing human-computer interaction for global health

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