Issues on Job Mobility in Restaurant Industry: Study on Salary, Work Environment and Promotions

Abstract

Employees are known as an asset to an organization where success or failure of an organizational’ as determinant closely to them. According to the Department of Statistics Malaysia (2017), there are 891,616 employees working in restaurants in the year 2015. The Statistic also shows that staff mobility drastically increases every year and this scenario has been debated among hospitality players. The focus of this study is to discern about issues of job mobility that occur in the restaurant industry in related to salary, working environment and promotion. The objective are: a) to identify issues in job mobility among workers and b) to investigate whether salary, working environment and promotion become a factor of job mobility among employees. This study used a quantitative method and a distribution of 450 sets of the questionnaire to the target respondent of employees at casual dining restaurants around George Town, Pulau Pinang. Only 385 questionnaires we able to use for this study, as the rest was not completed. Results showed that salaries, work environment and promotion were closely related to the intention of people to pursue their careers in the restaurant industry.

Investigating on Job Hopping Behavior among Restaurant Employees in Malaysia

“…In addition, the managers in this research also mentioned that salary and other benefits are the basic motivators for job hopping behaviour (Human Resources Online, 2018). Finding of this research parallel with study done by Zainol, Abdullah, Rozali, Bahari, and Kamal (2020) which stated salary factor formed the major intent for job mobility crisis in the restaurant industry. This research also discovered employee's career growth as reason to job hop.…”

Effects of Discrimination in the Workplace on Turnover Rate

“…When employers promoting decisions are fair in the eyes of employees it will increase their commitment level and reduce the turnover intentions. Meanwhile, Zainol et al, (2020) conducted a study in the restaurant industry and found that employees' satisfaction is significantly related to promotions, which might cause employees to have turnover intentions. For instance, employees dissatisfied with the employer's decisions on promotions; it will decrease their commitment or even having an intention to quit the job.…”