Abstract:The daily application of Information Technology (IT) in public sector organizations and its positioning as a critical driver for economic growth require a focus on implementing IT governance. Despite the increasing application of IT, there is limited academic systematic research regarding the maturity of IT governance and process improvement in Higher Institutions of Learning (HILs). IT in HILs is highly complex, and managing complex systems of processes and platforms in HILs necessitates tools to assess and… Show more
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