“…Documents analysis was consistent with the approach READ -(R) ready your materials, (E) extract data, (A) analyze data, and (D) distill your findings (Dalglish, Khalid, McMahon, 2020). The unstructured interview, as indicated in the literature (Mulcahy, Rossner, Tsalapatanis, 2021) consisted of a deepening of knowledge, through a free conversation with the QSR about the case being analyzed, to better understand the situation observed. Above all, we applied an appointment type approach, adapting to the date, time, and place (Osborne, Grant-Smith, 2021), set by the QSR.…”