IT support services for telecommuting workforce

Bayrak, Tuncay

doi:10.1016/j.tele.2011.10.002

Cited by 28 publications

(28 citation statements)

References 27 publications

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“…This study therefore asserts that the organisational characteristics and the job characteristics in Ericsson Ghana Limited influence telecommuting adoption, which is in line with extant telecommuting studies (Bayrak, ; Ye, ).Finding Organisational characteristics and job characteristics influence telecommuting adoption.…”

Section: Discussion Of Findingssupporting

confidence: 88%

“…Finally, the study found household characteristics and community issues to be the environmental factors that influence telecommuting adoption. This finding was also affirmed by studies on telecommuting adoption (Bayrak, ).…”

Section: Conclusion and Recommendationssupporting

confidence: 69%

“…Improved communication through tools for online collaboration, web‐based presentation rooms, tools for workflow management, and video conference enhances telecommuting practices (Bayrak, ). This assertion is also in support of the finding of this study, which indicated good network infrastructure specifically from the telecommunications networks, allows for effective telecommuting practices.…”

Section: Discussion Of Findingsmentioning

confidence: 99%

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Organisational adoption of telecommuting: Evidence from a developing country

Ansong

Boateng

2017

E J Info Sys Dev Countries

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Even though telecommuting has been a growing phenomenon in the more advanced world over the past 2 decades, businesses in Africa and more specifically West Africa are yet to adopt the practice, hence providing a gap for research into telecommuting in a developing country such as Ghana to be filled. The study sought to investigate the technological, environmental, and organisational factors that influence telecommuting adoption and to also examine the potential benefits of adopting telecommuting in the operations of Ericsson Ghana.Technology-organisation-environment (TOE) framework was used as the guiding lens. The study, from the critical realism perspective, adopted the qualitative research approach. Hence, Ericsson Ghana was selected as the case. Miles and Huberman's transcendental realism data analysis approach was used for the case study. This study's findings established that the staff and the company as a whole benefited from the adoption of telecommuting practices. The study also identified some factors that influence the adoption of telecommuting. Contribution is therefore made by the findings of the study to the body of knowledge by probing into strategies and guidelines for implementing telecommuting in Ghana and to a larger extent West Africa. Arguably, few studies have been conducted on telecommuting from a developing economy's perspective using the TOE framework. Again, this study provides the guideline for policy discourse in relation to telecommuting adoption in Ghana.The originality of this study lies in the ability to identify an organisation in a developing country such as Ghana, which has institutionalised telecommuting practices for a case study.

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Section: Discussion Of Findingssupporting

confidence: 88%

Section: Conclusion and Recommendationssupporting

confidence: 69%

Section: Discussion Of Findingsmentioning

confidence: 99%

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Organisational adoption of telecommuting: Evidence from a developing country

Ansong

Boateng

2017

E J Info Sys Dev Countries

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“…broadband Internet, mobile devices, social media, cloud computing, and networking tools). As well as providing organisations and individuals with flexibility about when and where work takes place, telework and other forms of anywhere working have been viewed as a corollary of the push for organisations to move to network-based operating structures where employees are no longer tied to geographic locations (Bayrak, 2012). The requirement for organisations in some countries to consider requests from employees to switch to flexible working arrangements has been another key driver for telework adoption.…”

Section: Introductionmentioning

confidence: 99%

“…Indeed, technical support is necessary to ensure effective coordination with the central office and co-workers (Bosua et al, 2013). Furthermore, research has indicated that the more that an individual teleworks the more support is sought and the greater level of formal support is required with regard to technology and training (Baker et al, 2006a(Baker et al, , 2006bBayrak, 2012). As a result, it is expected that teleworker job satisfaction will increase as organisational social support and teleworker support increase.…”

Section: Introductionmentioning

confidence: 99%