Suburban zones in Poland are in a phase of dynamic change. They took on urbanised characteristics in many respects, from social to infrastructural, experiencing many challenges. Due to the inflow nature of suburban zones, they are particularly predisposed to change in the sphere of management, especially concerning the implementation of innovative solutions. Now, they have embarked on a path leading toward smart suburbs. Based on the nationwide survey results, an analysis was conducted to determine how suburban residents perceive the public management model. Its type and its social perception will determine the effectiveness of implementing any smart solutions, including those related to urban e-planning where modern ICT technologies will be successfully used at all stages of the planning process. The differences in the perceived model were assumed to be dictated by the different social profile of residents. The authors confirmed the relationship. They also showed that better perception of management model represents a significant social innovation and a milestone in achieving urban e-planning.