Job Competency Expectations for Hospitality and Tourism Employees

Tesone, Dana V.; Ricci, Peter

doi:10.1300/j171v04n02_03

Cited by 66 publications

(60 citation statements)

References 11 publications

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“…Similar to other industries, the structure of the tourism and hospitality industry results in high levels of competition, low margins, limited pricing freedom, and low customer loyalty (Miller 2001). The industry is characterized by high staff turnover rates (Tesone and Ricci 2005) and the capacity of tourism to negatively impact economies, societies, and environments has exposed the industry to strong criticism (Henderson 2007), thus providing an interesting context by which to examine corporate social responsibility engagement.…”

Section: Methodsmentioning

confidence: 99%

“It’s Like Hating Puppies!” Employee Disengagement and Corporate Social Responsibility

2018

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Corporate social responsibility (CSR) has been linked with numerous organizational advantages, including recruitment, retention, productivity, and morale, which relate specifically to employees. However, despite specific benefits of CSR relating to employees and their importance as a stakeholder group, it is noteworthy that a lack of attention has been paid to the individual level of analysis with CSR primarily being studied at the organizational level. Both research and practice of CSR have largely treated the individual organization as a "black box," failing to account for individual differences amongst employees and the resulting variations in antecedents to CSR engagement or disengagement. This is further exacerbated by the tendency in stakeholder theory to homogenize priorities within a single stakeholder group. In response, utilizing case study data drawn from three multinational tourism and hospitality organizations, combined with extensive interview data collected from CSR leaders, industry professionals, engaged, and disengaged employees, this exploratory research produces a finer-grained understanding of employees as a stakeholder group, identifying a number of opportunities and barriers for individual employee engagement in CSR interventions. This research proposes that employees are situated along a spectrum of engagement from actively engaged to actively disengaged. While there are some common drivers of engagement across the entire spectrum of employees, differences also exist depending on the degree to which employees, rather than senior management, support corporate responsibility within their organizations. Key antecedents to CSR engagement that vary depending on employees' existing level of broader engagement include organizational culture, CSR intervention design, employee CSR perceptions, and the observed benefits of participation.

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Section: Methodsmentioning

confidence: 99%

“It’s Like Hating Puppies!” Employee Disengagement and Corporate Social Responsibility

2018

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“…Although the cooperative education program requirement may vary from completion of one hour of service to a more lengthy duration of position and employment, they all hold the same concept-to meet the industry demand (Powers & Riegel, 1993). Reported by Tesone and Ricci (2005), 87% of the hospitality industry organizations prefer to have work-based experience candidates.…”

Section: The Benefits Of Cooperative Educationmentioning

confidence: 99%

Hospitality Cooperative Education: What are the Benefits for Industry Partners?

Wang¹

2018

Journal of Hospitality & Tourism Education

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“…When developing a certification designation for managers, it is important to understand what knowledge, skills, and attributes are important for success in that particular industry. Competency-based education has also been used within hospitality curriculum as a means to examine if students were prepared for the workforce upon graduation (Tesone and Ricci, 2005;Raybould and Wilkins, 2005;Lowry and Flohr, 2005;Cho et al, 2006;Annaraud, 2006) 2.3. Competency use in the private club industry Club managers are viewed as the link between the board of directors and the staff.…”

Section: Competencies Applied To the Hospitality Industrymentioning

confidence: 99%