Job Crafting for Tourism Employees

Toksöz, Derya; Dalgıç, Ali; Birdir, Kemal

doi:10.4018/978-1-7998-1474-0.ch009

Cited by 4 publications

(2 citation statements)

References 74 publications

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“…Concerning H4, the study findings proved that GCB positively affects BCB. Because JC enables employees to change their jobs to fit their talent and skills better [ 118 ], it leads to boosting psychological capital, job satisfaction, job involvement, and attachment and facilitates mobility into new functions and roles, thus motivating employees’ overall performance as well as discretionary behaviors (i.e., BCB) better than psychological empowerment and employee well-being [ 57 , 119 ]. Thus, the GCBs are helpful tools for leaders to motivate pro-environmental employees to exhibit voluntary behaviors, specifically BCBs.…”

Section: Discussion and Implicationmentioning

confidence: 99%

Environmentally Specific Servant Leadership and Brand Citizenship Behavior: The Role of Green-Crafting Behavior and Employee-Perceived Meaningful Work

Elshaer,

Azazz,

Kooli

et al. 2023

EJIHPE

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Sustainability and environmental concerns have become increasingly important in the business world, with organizations seeking to integrate sustainable practices and enhance their brand citizenship behavior. Servant leadership that is focused on the environment is a type of leadership approach that gives prominence to preserving and promoting environmental sustainability. This study aims to examine the impact of environmentally specific servant leadership on brand citizenship behavior, with a focus on the mediating roles of green-crafting behavior and employee-identified meaningful work. Drawing on data from a survey of 319 employees working in hotels, this study conducted partial least square–structural equation modeling (PLS-SEM) to test a dual-moderated mediation model to explore the direct and indirect effects of environmentally specific servant leadership on brand citizenship behavior. The results of this study reveal that environmentally specific servant leadership has a significant and positive impact on green-crafting behavior and employee meaningful work. Moreover, green-crafting behavior and employee-perceived meaningful work both mediate the link between environmentally specific servant leadership and brand citizenship behavior. Specifically, green-crafting behavior acts as a mediator between environmentally specific servant leadership and employee-perceived meaningful work, while employee-perceived meaningful work mediates the link between green-crafting behavior and brand citizenship behavior. These findings have important implications for managers and organizations that seek to enhance their sustainability and brand citizenship behavior. Specifically, this study highlights the critical role of environmentally specific servant leadership (ESSL) in promoting green-crafting behavior and employee-perceived meaningful work, which in turn influence brand citizenship behavior. Therefore, organizations can improve their brand citizenship performance by developing ESSL behaviors and practices that foster green-crafting behavior and employee-perceived meaningful work.

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Section: Discussion and Implicationmentioning

confidence: 99%

Environmentally Specific Servant Leadership and Brand Citizenship Behavior: The Role of Green-Crafting Behavior and Employee-Perceived Meaningful Work

Elshaer,

Azazz,

Kooli

et al. 2023

EJIHPE

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“…A recent review of Toksoz et al (2020) regarding job crafting among employees in the tourism context demonstrated that individual, job and contextual factors can play a IJCHM 35,5 predictor role for employee job crafting. For instance, proactive personality of tour leaders can contribute to their job crafting (Teng and Chen, 2019).…”

Section: Collective Job Craftingmentioning

confidence: 99%

Translating responsible leadership into team customer relationship performance in the tourism context: the role of collective job crafting

Luu

2022

IJCHM

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Purpose This study aims to unravel the role of teams’ job crafting in translating responsible leadership into their customer relationship performance. Design/methodology/approach The data were gathered from 87 managers and 608 employees from tour companies. The data analysis was performed via multilevel structural equation modeling. Findings The results demonstrated that crafting of team tasks played a mediating role for the link of responsible leadership to the team’s customer relationship performance. Task interdependence, outcome interdependence and their interaction attenuated the influence of responsible leadership on collective job crafting. Practical implications The results suggest that tourism managers can enhance customer relationship performance of their team through training and development of responsible leadership, encouraging team members’ crafting of team tasks, as well as enhancing outcome and task interdependence. Originality/value This research expands the literature by identifying how and when responsible leadership promotes team customer relationship performance in tourism companies.

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Catalyzing green change: The impact of tech‐savvy leaders on innovative behaviors

Olya,

Ahmad,

Abdulaziz

et al. 2024

Corp Soc Responsibility Env

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Global corporations face a significant challenge in addressing the lack of green innovation. Thus, this study develops a conceptual model to unveil the role of leader competencies in “smart technology, artificial intelligence, robotics, algorithms” (STARA) in promoting employees' green innovative behaviors. The study strives to analyze the mediating effect of green crafting behavior on the impact of leader STARA competencies on green innovative behavior. Additionally, the study tests the moderating roles of STARA awareness and employee promotion focus on the relationship between leader STARA competencies and green crafting behavior. Data were collected from 319 employees to test the proposed conceptual model using structural equation modeling. Findings reveal that leader STARA competencies drive employee green innovative behavior through green crafting behavior. Furthermore, STARA awareness and employee promotion focus moderate the influence of leader STARA competencies on green crafting behavior. Our research develops practical implications to improve leaders' STARA competencies, which could impact employees' green innovative behaviors.

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Job Crafting for Tourism Employees

Cited by 4 publications

References 74 publications

Environmentally Specific Servant Leadership and Brand Citizenship Behavior: The Role of Green-Crafting Behavior and Employee-Perceived Meaningful Work

Environmentally Specific Servant Leadership and Brand Citizenship Behavior: The Role of Green-Crafting Behavior and Employee-Perceived Meaningful Work

Translating responsible leadership into team customer relationship performance in the tourism context: the role of collective job crafting

Catalyzing green change: The impact of tech‐savvy leaders on innovative behaviors

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