Job satisfaction among health care providers: A cross-sectional study in public health facilities of Punjab, India

Abstract

Introduction:Job satisfaction is a multidimensional response to work and workplace environment. It depends on many factors, and affects the behavior of employees that, in turn, affects organizational functioning. The aim of the study was to measure job satisfaction among different categories of healthcare providers from the Punjab government health services and to determine the factors that affect job satisfaction the most.Methodology:The study was conducted between September 2015 and February 2016 and included 462 participants working under the Punjab Government health services. Multi-stage random sampling was used, and participants were interviewed telephonically. The study instrument comprised the sociodemographic data and questions from Job Satisfaction Scale (JSS).Results:Three-fourth of the respondents (75.3%) were dissatisfied by their working conditions, followed by fringe benefits facet (34%), promotion facet (25.4%), and contingent rewards facet (23.7%). But they felt satisfied concerning relations with their coworkers (97%), nature of their work (93.3%), supervision (91.2%) and communication facet (80.6). Ambivalence was seen in a range of 2.8% (coworkers facet) to 54.8% (contingent rewards facet).Conclusion:Job satisfaction affects future career goals, social relationships, and personal health. An extremely demanding workplace can make workers susceptible to feelings of uncertainty and low self-esteem. It is recommended to beef up the policies related to healthcare providers and their working conditions regularly. Job responsibilities should have a scope of change to avoid monotony and loss of interest. A conducive working ecosystem can have a positive effect on the evolving health system of a country.

The application of Herzberg's two-factor theory of motivation to job satisfaction in clinical laboratories in Omani hospitals

“…Unfortunately, in the health sector, there is poor job satisfaction caused by low income, poor working conditions, and limited opportunities for career development within healthcare organizations (Hotchkiss et al, 2015). A recent study reported that 75.3% of health care workers were dissatisfied with their working environment, salary, promotion and benefits, whereas the relationships with leaders and co-workers were satisfaction factors (Verma et al, 2019). In an earlier study pay, promotion, training and development, relations with supervisors, poor working conditions and organizational policies were the main factors for job dissatisfaction among health workers in eastern Ethiopia (Geleto et al, 2015).…”

Job Satisfaction and Intention of Primary Healthcare Workers to Leave: A Cross-Sectional Study in a Local Government Area in Lagos, Nigeria

“…Likewise, a study on job satisfaction among clinical and non-clinical hospital staff in a teaching hospital in Lagos, Nigeria reported that the majority of respondents were satisfied with their job (Coker & Coker, 2011). Studies in Vientiane reported 65.0%, (Khamlub et al, 2013) and Indian (66%) (Singh, Kaur, & Verma, 2019) job satisfaction among study respondents.…”

“…Similarly, another study in Ethiopia among healthcare workers at a teaching hospital reported motivation, inadequate salary, insufficient training opportunities, and an inadequate number of human resources were responsible for their dissatisfaction (Yami et al, 2011). "Motivating factors like pay, fringe benefits and contingent rewards need to be met for an employee to be satisfied with work" (Singh, Kaur, & Verma, 2019). Quality of services has been linked to skills, motivation, and satisfaction of healthcare workers and it has been documented about the factors affecting the satisfaction of healthcare workers that managers who devote their time to work are more likely to gain improved performance (Singh, Kaur, & Verma, 2019).…”

“…Unsatisfied job is one of the significant and persistent predictors of intention to leave the job and migration of healthcare workers. A significant relationship between pay, promotion opportunity, and job satisfaction has been reported and health system were encouraged to consider these to prevent brain drains (Singh, Kaur, & Verma, 2019).…”

Onsite versus remote working: the impact on satisfaction, productivity, and performance of medical call center workers

“…As per this theory, when working atmospheres (factors of hygiene) are not strong, the worker is displeased, however, when these factors are strong or being better, it means the employee is not unsatis ed, but also not always satis ed. [3] Satisfaction during work can affect the attitude of employees which in uences organizational operations [4]. In general, humans have 3 sets of basic needs: relatedness, existence, and growth [5].…”